Manager, IT Digital Innovation

at CTG in Wilmington, Delaware, United States

Job Description

Manager, IT Digital Innovation

United States

Healthcare IT

Aug 01, 2022Post Date

22202029Requisition #

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Project Duration & Location: Full-time in Dallas, TX

Job Title: Manager, IT Digital Innovation

Job Summary:

Reporting to the Chief Information Officer, the Manager, IT Digital Innovation will be a key contributor in developing and supporting a culture of innovation by managing innovation activities including ideation, initial and ongoing development, implementation, and support of mobile and other new digital solutions. This position will also work closely with leadership, providers and staff to identify, assess, develop, and support new ways of using digital tools and services to strengthen patient and family relationships with the client and enhance operational effectiveness and efficiency.

In addition:

• Cultivate and manage the innovation program of digital projects including both technical and operational requirements to ensure timely progress, effective program execution, and efficient product delivery and support

• Coordinate cross-functional teams responsible for developing, piloting and scaling new digital initiatives and tools

• Develop processes, tools and methods that elicit customer ideas, facilitate timely, objective evaluation and selection of new ideas for experimentation and implementation

• Ensure timely execution of experiments and prototypes by conducting well-planned, prioritized, executed sprints

• Facilitate program and product level processes, identify and manage dependencies and risks, and resolve or escalate (as needed) impediments

• Establish and execute a communication plan that enables leadership, product owners, and innovation team(s) to closely collaborate on, track, and share product metrics and business impact

• Monitor and provide transparent insight on overall program portfolio status

• Work with internal teams on identify and evaluate different ways to commercialize innovation initiatives

• Work with leadership to establish and manage collaborative relationships that enable efficient, effective solutions that enable innovation


• Bachelor’s degree is required; Master’s Degree is preferred

• Minimum five years’ experience managing cross-functional programs or projects in a complex environment

• Working knowledge and experience with process improvement / development methodologies including Lean Six Sigma and Agile

• Strong working knowledge and expertise with Microsoft product suite, digital development methodologies and tools including Low Code and No Code (LCNC) and public cloud (AWS, Azure, Google) platforms

• Working knowledge of current digital innovation trends and best practices in healthcare

• Prior supervisory or experience in a healthcare environment is preferred

• Experience conducting / facilitating product design workshops to determine look and feel, Minimum Viable Product (MVP) requirements

• Superior analytical, evaluative, and problem-solving abilities

• Exceptional service orientation, diplomacy, and emotional intelligence

• Demonstrated ability to build relationships across an organization, including physicians, senior management, clinical leaders, staff, and patients; experience working successfully with internal and external stakeholders

• Ability to effectively motivate clinical, operational, technical colleagues in collaborative, team-oriented, matrixed-reporting environment

• Patient and effective, with the ability to provide organization and structure in ambiguous situations

• Judicious and proactive in managing competing priorities

• A thoughtful listener and engaging well-rounded communicator with excellent spoken, written and creative thinking skills

• Ability to translate complex technical and functional requirements into relatable terms for internal and external stakeholders, digital development, delivery and support teams

• Comfortable with ambiguity and interacting with all address policies, principles, and operational issues in both overview and detailed levels

• Committed to innovation, ongoing improvement and personal development

Desired Technical Education/Experience:

• PowerBI experience and working knowledge of pivot tables to create dynamic decision making dashboards

• Experience navigating and working within Amazon accounts (EC2, Config, etc.)

• Experience with GitHub and/or other code repositories

To be considered for this opportunity, please apply directly through our website or email your Word version resume and compensation requirements to

CTG is a leading provider of digital transformation solutions and services that accelerate clients’ project momentum and achievement of their desired IT and business outcomes. Our vision is to be an indispensable partner to our clients and the preferred career destination for digital and technology experts. CTG has operations in North America, South America, Western Europe, and India. For more information, visit

Our culture is a direct result of the people who work at CTG, the values we hold, and the actions we take. In other words, our people are the culture. It’s a living, breathing thing that is renewed every day through the ways we engage with each other, our clients, and our communities. Part of our mission is to cultivate a workplace that attracts and develops the best people, reflected by our recognition as a Great Place to Work-certified company across many of our global operations.

CTG will consider for employment all qualified applicants including those with criminal histories in a manner consistent with the requirements of all applicable local, state, and federal laws.

CTG is an Equal Opportunity and Affirmative Action Employer. CTG will assure equal opportunity and consideration to all applicants and employees in recruitment, selection, placement, training, benefits, compensation, promotion, transfer, and release of individuals without regard to race, creed, religion, color, national origin, sex, sexual orientation, gender identity and gender expression, age, disability, marital or veteran status, citizenship status, or any other discriminatory factors as required by law. Our Affirmative Action program serves to promote occupational equality and diversity through good faith efforts. CTG is fully committed to promoting employment opportunities for members of protected classes.

Additional Information

  • Job Function: Application Management & Support
  • Education Level: Bachelor’s Degree (±16 years)
  • Work Remote: Yes
  • Travel: Yes, 5 % of the Time
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Job Posting: JC220191626

Posted On: Aug 03, 2022

Updated On: Oct 20, 2022