Director, Commercial Model Innovation - Transformation Integ

at Merck in Dover, Delaware, United States

Job Description

Job Description

The Human Health Division (HH) continues to transform, driven by an effort to shape our company’s future by building or enhancing core commercial capabilities to drive business results.

In order to execute the strategy of being more adaptive and responsive to changing market needs and to establish ourselves as a leader in the eyes of our customers, the US Market has identified a need to accelerate and prioritize Commercial Model Innovation through the development, installation, prioritization and realization of key capabilities that will allow us to deliver a personalized customer experience and drive performance.

Across the US Market, the development of these capabilities happens in parallel, across business lines and functional areas. To achieve our US Market aspiration to “deliver best experiences to customers and life-changing impact to patients” and to mitigate the risk of innovating in silos, the Transformation Integration Director, will be accountable for leading the prioritization of our Transformation Initiatives and accelerating change.

This leader will also manage risks, dependencies and and formulate an overarching change plan across the US market, to inspire and accelerate a culture of innovation that enables a differentiated customer experience.

Primary Accountabilities:

+ Leads and executes a single, centralized transformation & change plan that prioritizes and accelerates progress to deliver the greatest financial impact

+ Frames prioritization and risks of in-flight portfolio of innovation work for and with the US Market Leadership Team

+ Ensures initiative-level adoption through the implementation of change practices and standards

+ Leads and manages teams to inspire and advance innovation and ensure rapid adoption across the US Market transformation portfolio

+ Leads strategy development – ability to move from conceptual ‘white space’ design to strategy execution across the US Market across all phases of strategy lifecycle (Define, Design, Detailed Design, Build, Pilot, Launch, Realize)

+ Builds strong, open, and collaborative working relationships amongst leadership, peers, and enabling teams, within and outside the organization

+ Leverages new ways of working to promote innovative design & implementation efforts (i.e. Scrum, Kanban)

Success Metrics:

+ Incremental Financial impact of trade-off choices, realized annually via US Market transformation portfolio

+ US Market Employee change sentiment (employee experience)

Position Qualifications:

Education Minimum Requirement:

+ Bachelor’s Degree, required

+ Master’s Degree, preferred

Required Experience and Skills:

+ Direct customer experience (i.e. Sales, Marketing)

+ Established business owner (i.e. P&L, Financial trade-offs)

+ Minimum of 10+ years of related Industry Experience

+ Minimum 5+ years Transformation or Strategic Planning Experience

+ Experience leading cross-functional teams and initiatives

+ Established People Manager with ability to lead a large organization

+ Demonstrated Change Management experience or a combination of professional certification(s)

+ Demonstrated experience executing comprehensive transformational change plans across a broad group of stakeholders/functions (HQ, field, COEs, strategic partners, executive sponsors, etc.) to work collaboratively and achieve success

+ Comfortable working in white space and managing multiple workstreams simultaneously

+ Experience working with external vendors to execute on transformational projects

+ Strong executive presence and communication skills

+ Strong understanding of compliance-related concepts and application in all job-related functions

Preferred Experience and Skills:

+ Breadth of commercial experience across Brand Marketing, Sales and Operations

+ Demonstrable Agile experience or a combination of professional certification(s) along with that experience, including Agile scaling

+ Knowledgeable in systems thinking, design thinking and organizational behavior

+ Commercial Oncology experience

Our Manufacturing & Supply Division is dedicated to being the most trusted supplier of biopharmaceuticals worldwide. Our facilities, along with our external contractors, suppliers, and partners, create a reliable global manufacturing network that’s devoted to delivering a high-quality, reliable supply to customers and patients on time, every time.

Who we are …

We are known as Merck & Co., Inc., Rahway, New Jersey, USA in the United States and Canada and MSD everywhere else. For more than a century, we have been inventing for life, bringing forward medicines and vaccines for many of the world’s most challenging diseases. Today, our company continues to be at the forefront of research to deliver innovative health solutions and advance the prevention and treatment of diseases that threaten people and animals around the world.

What we look for …

Imagine getting up in the morning for a job as important as helping to save and improve lives around the world. Here, you have that opportunity. You can put your empathy, creativity, digital mastery, or scientific genius to work in collaboration with a diverse group of colleagues who pursue and bring hope to countless people who are battling some of the most challenging diseases of our time. Our team is constantly evolving, so if you are among the intellectually curious, join us-and start making your impact today.


In accordance with Managers’ Policy – Job Posting and Employee Placement, all employees subject to this policy are required to have a minimum of twelve (12) months of service in current position prior to applying for open positions.

If you have been offered a separation benefits package, but have not yet reached your separation date and are offered a position within the salary and geographical parameters as set forth in the Summary Plan Description (SPD) of your separation package, then you are no longer eligible for your separation benefits package. To discuss in more detail, please contact your HRBP or Talent Acquisition Advisor.

Residents of Colorado

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New hires in office-based roles in the US & Puerto Rico will be required, subject to applicable law, to demonstrate that they have been fully vaccinated for COVID-19 or qualify for a medical or religious exemption to this vaccination requirement that can be accommodated without an undue burden to the operation. However, subject to applicable law, employees working in roles that the Company determines require routine collaboration with external stakeholders, such as employees in health services, customer facing commercial, or research based roles, will be required to be fully vaccinated as a condition of employment.

Current Employees apply HERE ($1533/rel-task/3001$14.htmld)

Current Contingent Workers apply HERE ($4020.htmld)

US and Puerto Rico Residents Only:

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Job Posting: JC219952762

Posted On: Jul 31, 2022

Updated On: Aug 29, 2022

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