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Relationship Manager, Enterprise

at Fiserv in Dover, Delaware, United States

Job Description

The Enterprise Relationship Manager is accountable for creating, expanding, retaining, elevating and managing the strategic relationship between the client and Fiserv. The Enterprise Relationship Manager has ultimate accountability for revenue, sales, delivery and client satisfaction. This position is for the western region of the U.S.

Job Description/Responsibilities:

Responsible for orchestrating the deployment of corporate-wide resources to provide comprehensive solutions, thought leadership and services to the enterprise account

Defines and sets the strategic direction, functions as a thought leader and strategic business partner with the client and provides leadership to the Fiserv Enterprise Relationship Manager for their account portfolio

Develops a strong understanding of the client that includes their business drivers and strategies, competitive position in the marketplace, industry trends, key strategic partner relationships, as well as key executives and decision makers, etc.

Builds, enhances and executes the long term client relationships and communication at the C-level, with other key executives, key decision makers and influencers and acts as a trusted advisor to senior executives within the client organization

Analyzes and keeps abreast of significant market changes (trends, issues, M&A activity, and corporate developments) that would be valuable information to the client and that mitigates and manages risk to Fiserv and the client

Builds cooperation and collaboration with the Fiserv business units to realize revenue growth, client value and satisfaction

Qualifies client specific opportunities and develops pipeline jointly with the Business Units

Helps to win new business, with high level relationships, sales and negotiation skills and client oriented communications

Structures and leads large bundled pan-Fiserv deals

Manages, measures and accurately predicts financial outcomes

Drives Delivery Service Excellence

Key Performance Metrics:

Meet or exceed stated financial targets

Client/Product retention

Increase client wallet share / Expand Fiserv solution footprint

Client Survey / Net promoter score

Completion and maintenance of effective of Account Plans

Skills Required:

Minimum 10 years of deep Financial Services/Banking expertise preferred

Minimum 10 years of experience managing a P&L

Minimum 10 years of experience structuring and consulting on large bundled deals in the technology industry

Minimum 10 years delivery, sales and account management experience

Experience working for a technology Product or Services company

A history of meeting/exceeding financial commitments

Experience working in a large, matrix organization with hundreds of products/services

Education Required:

Bachelor’s degree required/Master’s degree preferred

Travel Requirement:

Domestic travel required- 70% minimally

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Job Posting: JC219300557

Posted On: Jul 22, 2022

Updated On: Aug 18, 2022