CCB Risk Card Customer Engagement VP

at JPMorgan Chase in Wilmington, Delaware, United States

Job Description


The Portfolio Credit Risk Strategy team is responsible for the development and maintenance of credit card strategies for existing accounts. We are actively seeking a Vice President in the Customer Engagement team to have direct ownership and accountability for a defined group of portfolio risk strategies with a focus on managing credit losses and profitability . This role will focus on portfolio strategies such as My Chase Plan, My Chase Loan, Rate Sale and new lending initiatives and will seek to optimize segmentation, targeting, performance, and decision profitability.

Responsibilities include:

+ Candidate will have direct ownership and accountability of initiatives for various lending offers including My Chase Plan, My Chase Loan, Rate Sale and others . This includes oversight of eligibility rules, strategy segmentations, and financial assessment. Candidate will work together with multiple business partners to implement changes to the strategy, and communicate performance and future expectations to multiple levels

+ Develop and apply mathematical or statistical theory using analytic tools (SAS, SQL etc.) to collect, organize, interpret, and summarize numerical data sets from multiple sources to develop the best in class risk strategy. Candidate must have excellent SAS/SQL skills

+ Responsible for recognizing opportunities and enhancements to existing strategies to improve overall financial performance, customer experience and execution quality

+ Design, implement, track, and report on new strategies in a Test vs. Control environment. Follow a disciplined analysis approach to ensure recommendations taken to Senior Management result in correct decisions

+ Lead a team of analysts to drive analytics and provide partner support

+ Effectively develop and communicate creative solutions to business unit management

+ Work with execution team to implement, validate, and monitor the strategy quality and its performance; ensure robust control and governance to manage operational risk

+ Help spearhead best in class documentation and audit controls surrounding portfolio lending strategies

+ Develop and maintain comprehensive controls to ensure processes are executing as designed and perform root cause analysis on trends against these strategies and processes. Where issues arise, must be able to recommend and implement appropriate resolutions

+ Act as a leader and mentor to junior analysts to understand data and find innovative solutions to complex business problems


+ 6+ years of risk management or financial services experience

+ Strong written and verbal communication skills, including ability to present findings to Senior Management

+ Experience partnering across different functions and possess independent decision-making skills

+ SAS, SQL, and statistical analysis experience

+ Result oriented with high attention to detail and ability to lead projects

+ Flexible and able to handle multiple tasks in a fast-paced changing environment

+ Knowledge of financial procedures & principles and strong understanding of consumer lending

+ Proven innovative thinker with h igh degree of creativity and possess disciplined analytic and problem-solving skills

+ Bachelor’s degree in a relevant discipline like Statistics, Economics, or Finance

+ Advanced degree in Mathematics, Statistics, Economics, Finance or a related quantitative discipline preferred

Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as any mental health or physical disability needs.

The health and safety of our colleagues, candidates, clients and communities has been a top priority in light of the COVID-19 pandemic. JPMorgan Chase was awarded the “WELL Health-Safety Rating” for all of our 6,200 locations globally based on our operational policies, maintenance protocols, stakeholder engagement and emergency plans to address a post-COVID-19 environment.

As a part of our commitment to health and safety, we have implemented various COVID-related health and safety requirements for our workforce. Employees are expected to follow the Firm’s current COVID-19 or other infectious disease health and safety requirements, including local requirements. Requirements include sharing information including your vaccine card in the firm’s vaccine record tool, and may include mask wearing. Requirements may change in the future with the evolving public health landscape. JPMorgan Chase will consider accommodation requests as required by applicable law.

Equal Opportunity Employer/Disability/Veterans

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Job Posting: JC218921557

Posted On: Jul 17, 2022

Updated On: Aug 22, 2022