Help Desk Analyst

at Robert Half in Wilmington, Delaware, United States

Job Description

Description If you’re looking for your next employment opportunity, contact Robert Half to find out more about becoming a Help Desk Analyst in an innovative and fast-paced work environment. This job is for a creative with a talent for solving both routine and unique problems. Candidates who can support local and field users in a highly visible role that has a positive impact on both the department and the company will be a good fit for this position. Located in Wilmington, Delaware, the Help Desk Analyst opportunity is a permanent role.

Major responsibilities

- Contribute IT support for productivity software, operating systems, and a variety of other applications used internally

- Independently investigate and implement solutions to technical issues

- Correspond and follow up on technical help tickets submitted via phone, email, and walk-ups

- Pinpoint recurring technical issues and present solutions to address the root of the problems Requirements – Comprehension of basic networking concepts

- Demonstrated excellence in installing and configuring operating systems, networked and local printers, and business applications

- 2+ years of prior experience

- Good understanding of IT support ticketing systems

- Demonstrated knowledge of user administration and bug fixing in a client server environment

- Active problem-solver who listens for customer cues and actively resolves problems with grace and integrity

- Proficiency in Citrix XenDesktop

- General familiarity with OpenText

- Microsoft Windows experience

- Desktop Hardware experience preferred

- Adeptness in Microsoft Office Suites

- Practical knowledge of Eclipse

- Legal knowledge experience highly preferred

- Demonstrated knowledge of Imanage

- CaseMap experience

- Comprehensive knowledge of IPRO

Technology Doesn’t Change the World, People Do.®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half puts you in the best position to succeed by advocating on your behalf and promoting you to employers. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity – even on the go. Download the Robert Half app ( and get 1-tap apply, instant notifications for AI-matched jobs, and more.

Questions? Call your local office at 1.888.490.4429. Robert Half will consider qualified applicants with criminal histories in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance. All applicants applying for U.S. job openings must be authorized to work in the United States. Benefits are available to temporary professionals. Visit for more information.

© 2022 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use ( .

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Job Posting: JC218565971

Posted On: Jul 14, 2022

Updated On: Sep 30, 2022