at Deloitte in Wilmington, Delaware, United States
UX Strategist Manager
Are you a forward-thinking User Experience Strategist with 8-10 years of experience under your belt who’s passionate about human behavior? Do you geek out on the latest trends and wonder how you might apply them on your next project? Is your approach adaptive, allowing you to think beyond wireframes and workflows to deliver more holistic user journeys? Do you embrace complex problems and turn them into compelling strategies? Do you have the kind of entrepreneurial, collaborative, and empathetic mindset that fearlessly advocates for the user while remaining a trusted advisor to a multidisciplinary team?
Join Deloitte’s Green Dot Agency experience design team to design adaptive digital services and applications that capture the imagination, delivering impressive returns for our firm. As a US Strategist Manager, you’ll implement a “design thinking” approach to developing valuable experiences that improve people’s lives and client business results. You are an endlessly curious professional, up to date with new trends, technologies and tools to develop the best digital experiences across the widest markets. Your passion for UX drives you to foster design thinking and best practices, stimulating and intriguing people both within and outside the team.
+ You inspire and lead as a subject matter expert and advocate, while remaining highly collaborative.
+ You’re passionate about human-centered problem solving and you tirelessly seek to discover what users really need.
+ You develop wireframes, user stories and journeys, and prototypes, optimized for devices and contexts.
+ You’re a curious, passionate, data-driven problem solver.
+ You embrace Agile.
+ You clearly and convincingly explain your decisions and perspective.
+ You understand people, technology and how they interact.
+ You are empathetic.
+ You’ve worked as a member of a team of designers, strategists, and developers
+ You might even have some knowledge and experience in UI Design, Interaction Design, and Accessibility (although not required, we’d be super impressed)
+ You have a portfolio that demonstrates your range of experience and thinking, that showcases your process, deliverables, and roles on projects-from setting strategic direction through tactical implementation.
Project Management skills
+ Advises and influences stakeholders at all levels of the business to achieve strategic objectives
+ Demonstrates strong analytical and problem-solving skills
+ Possesses specialized skills or experience relative to operations/process excellence
+ Proven experience managing and leading cross-functional teams
+ Prior experience working on a virtual team within a highly matrixed organization, preferably for a global corporation or professional services firm
+ Identifies and/or follows leading practices to assess resources and budget for client projects and initiatives
+ Skilled at gaining consensus when differing viewpoints are presented
+ Demonstrates leadership, maturity, and accountability through extra-curricular and community activities
+ Demonstrates excellent written and verbal communication skills
+ Exhibits a high level of professionalism with a strong executive presence
+ Collaborates and builds relationships, both virtually and in-person, with colleagues, stakeholders, and teams across the organization to meet shared objectives
+ Skilled at negotiating, with the ability to solve complex problems and demonstrate agility
+ Provides strategic and tactical counsel that helps achieve clients’ business goals
+ Proficient in Microsoft Office
+ Capable of navigating and performing research on the Internet
Brand & Communication skills
+ Understands marketing fundamentals with a focus on strategy/trends and execution in the B2B arena
+ Leverages design thinking, and other modern problem-solving tools, to develop innovative marketing solutions
+ Demonstrates excellent command of editorial standards, along with strong editing and proofreading skills
+ Provides creative ideas and input to enhance communication programs
+ Supports delivering Deloitte’s story to a variety of stakeholders through multiple communication channels and thought leadership initiatives as defined by our corporate communications strategy
Creative and Digital skills
+ UX/UI design experience and familiarity with UXPin
+ Skilled in Adobe Creative and Marketing Clouds (i.e. AEM, InDesign, Illustrator, Photoshop, Premiere, After Effects, InCopy)
+ Brings creative concepts to life through video production and motion design
+ Manages print, digital, and video production projects
+ Drives the creative process to produce high-quality, original content
+ Leverages technology to support and enhance communication processes
+ Uses Workfront to enhance collaboration, manage assets and maintain visibility of project workflows
+ 8-10 Years of Experience
+ Form a bridge between our UX Designers and business-focused teams to ensure that business goals and user needs always align
+ Facilitate cross-team and collaborative workshops to discuss and visualize what those perspectives look like in terms of the users’ and business’ goals
+ Identify and articulate high-impact research questions and opportunities that could help drive strategic design decisions
+ Synthesize user research and business data to help shape the product roadmap, designs, and future research activities
+ Review user stories to ensure objectives, goals, and requirements are clear and led by user research
+ Use storytelling to communicate high-level concepts and research insights in presentations, reports, and workshops
+ Evaluate and measure the outcome for design sprints to provide recommendations on how best to improve the overall product design and collaboration between the cross-functional team
+ Own sitemaps and navigational models and serve as the user advocate within integrated teams to ensure user experience aligns with a customer-centric approach
+ Clearly wireframe experiences to demonstrate how the user and business needs can be met through design
+ Create presentation decks for synthesizing insights and summarizing key points that bring a human-centered perspective to the business strategy
+ Assist in creating a Business Model Canvas to help the team better understand how the business and product(s) create, deliver, and capture value
+ Create Value Proposition Maps that illustrate the values and needs of the product user and business
+ Help create and maintain product roadmaps
+ Create Stakeholder Maps to better understand the relationships between users and the other people involved in their workflow
+ Collaborate as needed with external UX vendors
+ Limited immigrations sponsorship may be available
For individuals assigned and/or hired to work in Colorado or Nevada, Deloitte is required by law to include a reasonable estimate of the compensation range for this role. This compensation range is specific to the State of Colorado and the State of Nevada and takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At Deloitte, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estiTo view full details and how to apply, please login or create a Job Seeker account