Lead Genesys Cloud Engineer (Remote)
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Dover, DE 19904
The Lead Genesys Lead Engineer will be implementing Genesys IVR systems (Soft phones, call routing and queing) on a cloud platform. This role will be expected to work with Agile Scrum teams.
Responsible for Contact Center platform configuration, development, customization, integration, and technical documentation
- Designs and develops solutions using Genesys PureCloud platform
- Work with business analyst and technical leads to develop customer experience center platform requirements
- Responsible for development, tests/debug programs, and maintains/supports deployed interfaces
- Adhere development practices and coding principles
- Perform Proof of concepts as needed
+ Bachelor’s degree in Computer Science or related field
+ Minimum of 3 years of coding/development experience in Contact center platforms
+ Strong ‘Hands-on’ Experience as a Developer involving large scale cloud contact center experience solutions using Genesys PureCloud platform
+ Hands-on experience in Genesys PureCloud platform and its capabilities including (but not limited to) Genesys Workforce Optimization (WFO), Workforce Engagement Management (WEM), Queuing/Routing, Call Flow, Conversational flows using Genesys PureCloud Architect
+ Strong programming experience with implementing API/Web Services
+ Strong programming skills
+ Database knowledge pertaining to SQL and MongoDB will be considered a plus
+ Experience integrating Genesys PureCloud with CRM solutions (like Salesforce, MS Dynamics)
+ Excellent analytical, communication, organizational and problem-solving skills coupled with a strong work ethic
+ Experience in Agile software development methodology and practices with full development lifecycle from inception through implementation
? Preferred Qualifications
+ Strong working knowledge of Cloud Technologies, Genesys Cloud Foundry, AWS, etc.
Scheduled Weekly Hours