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Lead Genesys Cloud Engineer (Remote)

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Job Details
Job Order Number
JC173438095
Company Name
Humana
Physical Address

Dover, DE 19904
Job Description

Description

The Lead Genesys Lead Engineer will be implementing Genesys IVR systems (Soft phones, call routing and queing) on a cloud platform. This role will be expected to work with Agile Scrum teams.

Responsibilities

Responsible for Contact Center platform configuration, development, customization, integration, and technical documentation

  • Designs and develops solutions using Genesys PureCloud platform
  • Work with business analyst and technical leads to develop customer experience center platform requirements
  • Responsible for development, tests/debug programs, and maintains/supports deployed interfaces
  • Adhere development practices and coding principles
  • Perform Proof of concepts as needed

Required Qualifications

+ Bachelor’s degree in Computer Science or related field

+ Minimum of 3 years of coding/development experience in Contact center platforms

+ Strong ‘Hands-on’ Experience as a Developer involving large scale cloud contact center experience solutions using Genesys PureCloud platform

+ Hands-on experience in Genesys PureCloud platform and its capabilities including (but not limited to) Genesys Workforce Optimization (WFO), Workforce Engagement Management (WEM), Queuing/Routing, Call Flow, Conversational flows using Genesys PureCloud Architect

+ Strong programming experience with implementing API/Web Services

+ Strong programming skills

+ Database knowledge pertaining to SQL and MongoDB will be considered a plus

+ Experience integrating Genesys PureCloud with CRM solutions (like Salesforce, MS Dynamics)

+ Excellent analytical, communication, organizational and problem-solving skills coupled with a strong work ethic

+ Experience in Agile software development methodology and practices with full development lifecycle from inception through implementation

?

? Preferred Qualifications

+ Strong working knowledge of Cloud Technologies, Genesys Cloud Foundry, AWS, etc.

Additional Information

\#Cloud

\#LI Remote

Scheduled Weekly Hours

40


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