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Testing and Controls Manager

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Job Details
Job Order Number
Company Name
Physical Address

Wilmington, DE 19893
Job Description

Fueled by a fundamental belief that having access to financial services creates opportunity, PayPal (NASDAQ: PYPL) is committed to democratizing financial services and empowering people and businesses to join and thrive in the global economy. Our open digital payments platform gives PayPal’s 305 million active account holders the confidence to connect and transact in new and powerful ways, whether they are online, on a mobile device, in an app, or in person. Through a combination of technological innovation and strategic partnerships, PayPal creates better ways to manage and move money, and offers choice and flexibility when sending payments, paying or getting paid. Available in more than 200 markets around the world, the PayPal platform, including Braintree, Venmo and Xoom enables consumers and merchants to receive money in more than 100 currencies, withdraw funds in 56 currencies and hold balances in their PayPal accounts in 25 currencies.

The Senior Manager, Global Merchant Lending (GML) First Line of Defense, possesses a strong understanding of operational controls and a passion for operational excellence to lead the strategy, implementation and maintenance of the Business and Compliance controls management function. The Business and Compliance Controls function is a key enabler of Small/Medium Business (SMB) Credit achieving its goals of responsible, controlled growth and diversification. This candidate will focus on creating clearly defined partnerships with the other 1st, 2nd, and 3rd lines of defense, building a strong and sustainable controls “culture” within SMB Lending, emphasizing process “change management”, and will work closely with Product/Technology, with a bias for building and enhancing process and controls automation. A successful candidate will be a versatile team player: equally proficient at evaluating and creating business controls, as well as comfortable interacting with business functions, stakeholders and governance bodies in communicating strategy, program progress, and challenges. . This position primarily focuses on AU, UK, DE and US business units and will require coordination among EMEA, APAC, and US teams, Corporate Compliance, Legal, Risk Policy, and Enterprise Risk, Compliance, & Security.


+ Communicate our strategy and goals to all audiences, as well as emphasize the importance of a strong controls program as a lynchpin to achieving SMB Lending’s strategic and operational plans.

+ Continually assess the operational and controls needs of the business, the current controls environment, and identify and document its gaps

+ Work with business function Subject Matter Experts (SME) and Compliance leaders to identify the risks and implications of the controls gaps in order to prioritize and define the risk remediation and implementation efforts.

+ Help document and create current and new business processes. Work with business leaders to evaluate new and more efficient ways to build processes that accommodate anticipated growth and repeatable, high-quality, accurate results.

+ Create controls and operational readiness reporting for a variety of stakeholders: BU, compliance, credit, product/tech, ERM with appropriate presentation cadences mutually-agreed upon for the audience.

+ Identify opportunities and control weaknesses through close contact with GML, PayPal Credit Operations, PayPal Credit Risk, Centers of Excellence (COE), and other business partners across the enterprise that impact the GML program ecosystem.

+ Work closely with Credit Operations Enterprise Risk Management (ERM), technology, finance/accounting, product, Credit Compliance, and PayPal ERM teams to understand how new geographic markets, new products, or new product features affect the controls landscape. Make Controls monitoring, evolution and reporting a collaborative effort.

+ Play a collaborative role in the creation of remediation plans, not only as a consultant, but a program manager to help design, execute on, and set deadlines for project completion in order to satisfy business management, SMEs and stakeholders

+ Enhance the GML Operations, Global Credit FLOD testing program. This includes coordination with other FLOD, SLOD, TLOD, and COE teams to prevent duplication of efforts as well as testing gaps; development and execution of test cases; and, create/deliver stakeholder reporting.

+ Manage GMLOperations Business Analysts. Provide clear guidance and direction in executing GML FLOD testing. This includes coordination with other FLOD teams to prevent duplication of efforts as well as testing gaps; development and execution of test cases; and, create/deliver stakeholder reporting.

+ Participate in all Audit meetings that directly and indirectly pertain to GML programs, representing GML, as the central point of contact for audit inquires. Ensure that all incidents/issues, as identified during an audit engagement, are correctly entered and managed within the existing system of record.

+ Provide periodic updates on project status and escalate identified controls deficiencies to senior management and assist in designing and implementing new controls.

+ Ensure meetings and critical decision points are clearly documented and communicated as pertaining to internal and external audit engagements.

+ Establish strong partnerships with line of business representatives and technology that will enable the team to meet business objectives.

Job Requirements

+ Strong administrative, process and collaborative skills

+ Excellent interpersonal skills and ability to work with all levels and collaborate with organizational partners

+ A strong ‘attention to detail’ orientation, with a desire to understand the underlying layers of the operational ecosystem – customer service, operations, technology, legal

+ The ability to communicate risk and control concepts clearly, simply and compellingly

+ Audit management experience

+ Compliance management experience

+ Must be detail oriented and organized

+ Strong written, oral, and interpersonal skills a must

+ Must have good judgment with the demonstrated ability to think creatively and strategically

+ Must have polished, professional attitude and the ability to collaborate

+ Strong Project Management skills

+ Good knowledge of computer skills in Excel, Word, and PowerPoint

+ 2 or more years of experience participating in Audit reviews

+ 2 or more years of compliance as well as Procedure/Mapping experience

Basic Qualifications

+ Bachelor’s degree in a related field (preferably business, science, or some other quantitative field) or equivalent work experience.

+ Audit management experience

+ Compliance management experience

+ Knowledge of general marketing processes

+ Strong computer skills in Excel, Word, and PowerPoint

+ A minimum of 8 years of experience designing and/or testing controls in a financial, auditing or operational environment

+ Legal training and/or compliance experience a plus

+ This position may require travel up to as much as 30% of time.

We’re a purpose-driven company whose beliefs are the foundation for how we conduct business every day. We hold ourselves to our One Team Behaviors which demand that we hold the highest ethical standards, to empower an open and diverse workplace, and strive to treat everyone who is touched by our business with dignity and respect. Our employees challenge the status quo, ask questions, and find solutions. We want to break down barriers to financial empowerment. Join us as we change the way the world defines financial freedom.PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, nat

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