Retail Donor Greeter
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Wilmington, DE 19802
GOODWILL INDUSTRIES OF DELAWARE & DELAWARE COUNTY, INC
POSITION TITLE: Retail Donor Greeter
PAY LEVEL: Level 2
POSITION REPORTS TO: Store Manager, Assistant Manager, Senior Retail Supervisor and/or Backroom Supervisor
POSITION (S) SUPERVISED: None
TEAM MEMBERSHIP: EXECUTIVE LEADERSHIP QUALITY MANAGEMENT SUPPORT
Under the direct supervision of store management the Retail Donor Greeter is responsible for greeting and assisting donors, breakdown of donations, keeping accurate donor records and providing donors excellent customer service. The Retail Donor Greeter is also responsible to participate in all sales floor store activities and maintain a professional manner to ensure maximum customer satisfaction and confidence. In addition to providing maximum security and protection of company assets.
ESSENTIAL FUNCTIONS AND BASIC DUTIES
Follow safety policies and procedures ensuring maximum safety, security and protection of all donors and company assets.
Greet all donors in a prompt, friendly and courteous manner and assist with unloading donations from vehicles.
Offer all donors a donation receipt and ensure accurate count of all donors for the location are logged/recorded.
- Ensure all donations are broken down into categories assigned by supervision.
- Ensure drive through donation area is clean and organized and transport all trash to dumpster.
- Ensure donations are loaded and/or unloaded from trucks.
Follow company policy and procedures according to Goodwills Team Member Handbook and all applicable SOPs for the job position.
Accomplish retail and organization mission goals by completing related assignments as needed.
- Ability to work varied hours/days as business dictates.
- All other duties as assigned by management.
High school diploma or GED equivalent preferred, along with a minimum of 1-3 months of related experience and/or training or equivalent combination of education and experience. Must have the ability to use a pallet jack and possess good interpersonal and communication skills.
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently exposed to mechanical parts. The noise level in the work environment is usually moderate. To ensure safe working conditions, personal protection equipment (PPE) required for this position includes: hand protection; eye protection when handling material.
PHYSICAL ACTIVITIES AND REQUIREMENTS:
FINGER DEXTERITY: The ability to make fast, simple, repeated movements of the fingers, hands and wrists.
TALKING: Talking to others to convey information effectively and to communicate information and ideas in speaking so others will understand.
AVERAGE VISUAL ABILIITES: The ability to see details at close range (within a few feet of the observer). Specific vision abilities required by this job include close vision, distance vision, color, vision, peripheral vision, depth perception and the ability to adjust focus.
PHYSICAL STRENGTH: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to stand and walk; use hands to finger, handle or feel; reach with hands and arms; and talk and hear. The employee is regularly required to stoop, kneel, and crouch. The employee is occasionally required to sit. The employee must frequently lift and/or move up to 30 pounds.
INTENT AND FUNCTION OF POSITION DESCRIPTION
Position descriptions have been reviewed to ensure that only essential functions and basic duties have been included. Peripheral tasks, only incidentally related to each position, have been excluded. Requirements, skills, and abilities included have been determined to be the minimal standards required to successfully perform the positions. In no instance, however, should the duties, responsibilities, and requirements delineated be interpreted as all-inclusive. Supervisors may assign additional functions and requirements as deemed appropriate.
Position descriptions are not intended as and do not create employment contracts. Goodwill Industries of Delaware and Delaware County, Inc. maintains its status as an at-will employer.
Employee Name (Printed) Date