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Wilmington, DE 19893
Team Manager – Collections
Overall purpose of role
Team Managers report to the Team Leader and manage, coach and mentor a team of non exempt front line Colleagues. Serves as a resources to operation policies and procedure. Communicates and drives daily team and individual metric performance. Handles escalated customer inquiries.
What you’ll be doing?
·Manage daily staffing and workflow, and ensure adherence to department quantity and quality standards
·Proactively identify service delivery failures and escalate issue/impact to appropriate business owners
·Meet regularly with individual team members; coach them to meet and exceed their metrics and sales goals
·Utilize reporting and direct observation to keep them abreast of their performance towards those goals
·Provide performance analysis to implement action plan strategies to improve overall performance
·Be a resource for policy, procedure, and human resources questions/issues
·Day to day decisions are generally made without seeking higher authority
·Has intensive interaction with subordinates through coaching and mentoring
·Has an impact on the success of the functional area
What we’re looking for:
·2+ years in a management experience in environment
Skills that will help you in the role:
+ Banking, credit card, call center experience a plus.
+ Superior interpersonal and leadership skills; proven ability to develop and motivate employees to meet and exceed performance standards.
+ Strong understand of SL, Collections, Strategy and staffing management
Where will you be working? Barclays’ Wilmington campus includes two beautiful buildings located along the historic Wilmington Riverfront. A glance out our windows reveal a scenic look at the Christina River, along with a growing riverfront community of luxury apartments, shops, and restaurants. Additionally, the Wilmington train station is a short walk away making travel from New York and Washington, DC convenient. Interested and want to know more about Barclays? Visit home.barclays/who-we-are/ for more details.
Barclays is a British universal bank. We are diversified by business, by different types of customers and clients, and by geography. Our businesses include consumer banking and payments operations around the world, as well as a top-tier, full service, global corporate and investment bank, all of which are supported by our service company which provides technology, operations and functional services across the Group.
For further information about Barclays, please visit our website www.barclays.com.
Barclays offers investment banking products and services in the US through Barclays Capital Inc.
Dynamic working gives everyone at Barclays the opportunity to integrate professional and personal lives, if you have a need for flexibility then please discuss this with the hiring manager.
Risk and Control Objective
Ensure that all activities and duties are carried out in full compliance with regulatory requirements, Enterprise Wide Risk Management Framework and internal Barclays Policies and Policy Standards
Everything we do is shaped by the five values of Respect, Integrity, Service, Excellence and Stewardship. Our values inform the foundations of our relationships with customers and clients, but they also shape how we measure and reward the performance of our colleagues. Simply put, success is not just about what you achieve, but about how you achieve it.
It is the policy of Barclays to ensure equal employment opportunity without discrimination or harassment on the basis of race, color, creed, religion, national origin, alienage or citizenship status, age, sex, sexual orientation, gender identity or expression, marital or domestic/civil partnership status, disability, veteran status, genetic information, or any other basis protected by law.
We aim to foster a culture where individuals of all backgrounds feel confident in bringing their whole selves to work, feel included and their talents are nurtured, empowering them to contribute fully to our vision and goals. It is the policy of Barclays to ensure equal employment opportunity without discrimination or harassment on the basis of race, color, creed, religion, national origin, alienage or citizenship status, age, sex, sexual orientation, gender identity or expression, marital or domestic/civil partnership status, disability, veteran status, genetic information, or any other basis protected by law.
Our customers are unique. The same goes for our colleagues. That’s why at Barclays we offer a range of benefits, allowing every colleague to choose the best options for their personal circumstances. These include a competitive salary and pension, health care and all the tools, technology and support to help you become the very best you can be. We are proud of our dynamic working options for colleagues. If you have a need for flexibility, then please discuss this with us.