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Field Service Technician

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Job Details
Job Order Number
Company Name
System One Services
Physical Address

Newark, DE 19725
Job Description

Field Service TechnicianNewark, Delaware




Compensation Range:41600.00 – 41600.00

Job ID:155298

Date Posted:10/09/2020


+ Plans, lays out, fabricates, assembles and installs equipment and products; provides support for inventory control.

+ Travels to customer plants to install equipment, investigate and resolve customer reports of technical concern with equipment by performing the following duties.

+ Reviews project instructions and blueprintsto determine test specifications, procedures, objectives, test equipment, nature of technical problem, and possible solutions such as part redesign, substitution of material or parts, or rearrangement of parts or subassemblies.

+ Devises, fabricates, and assembles new or modified mechanical components or assembliesfor products such as industrial equipment and machinery, power equipment, machine tools, and measuring instruments.

+ Sets up and conducts tests of complete units and components under operational conditions to investigate design proposals for improving equipment performance or other factors, or to obtain data for development, standardization, and quality control.

+ Records test procedures and results, numerical and graphical data, and recommendations for changes in product or test method.

+ Assembles and tests experimental motor control devices,switch panels, transformers, generator windings, solenoids, and other electrical equipment and components.

+ Modifies electrical prototypes to correct functional deviations.

+ Diagnoses cause of electrical or mechanical malfunction or failure of operational equipment and performs preventative and corrective maintenance.

+ Plans, directs, and records periodic electrical testing, and recommends or initiates modification or replacement of equipment which fails to meet acceptable operating standards.

+ Operates metalworking machines, such as milling machine and drill press to fabricate housings, fittings, jigs, and fixtures, and verifies dimensions.

+ Installs electrical assemblies and hardware in housing.

+ Tests assembled instruments for circuit continuity and operational reliability.

+ Installs new or modified equipment at customer’s facility to ensure full functionality according to specifications.

+ Reviews performance reports and documentation from customers and field representatives and inspects malfunctioning or damaged product to determine nature and scope of problem.

+ Coordinates problem resolution with engineering, customer service, and other personnel to expedite repairs.

+ Provides on-site technical assistance to help troubleshoot and repair equipment.

+ Maintains records of performance reports.

+ Reports technical problems to determine trends affecting future design, production, service, and maintenance processes, and recommends modifications to eliminate future problems.

+ Conducts training on the safe operations of the equipment and demonstrates skills to trainees, including both team members and customers.

+ Rigs/moves components too large or too heavy to move with forklift or pallet jack.

+ Ensures inventory is accounted for on a Material Request Form and before it is removed from the warehouse and completes the transaction in Alliance. Reinforces proper procedure with others when a violation occurs.

+ Welds, solders, bolts, rivets, screws, clips, caulks, or bonds component parts to assemble products.

+ Assembles and wires granulate feed systems, assembles reverse jet filters, prototype units and first builds.

+ Modifies components as requested by engineering.

+ Provides technical assistance to in-house personnel or customers on system or product performance or specifications.

+ Inspects assemblies and installation for conformance to specifications.

+ Assembles, packages, ships, sets up and takes down all trade show booths.


+ Associate’s degree (A. A.) or equivalent from two-year college or technical school; or six months to one-year related experience and/or training; or equivalent combination of education and experience.

+ Must have forklift driver’s license

+ Must be able to travel 45-60% of the time.

+ Must have knowledge of Contact Management systems; Inventory software; Manufacturing software; Spreadsheet software and Word Processing software


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