Staff VP Medicare Member Experience/Access - PS36982
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Wilmington, DE 19893
DescriptionSHIFT: Day Job
Your Talent. Our Vision. At Anthem, Inc., it’s a
powerful combination, and the foundation upon which we’re creating greater access
to care for our members, greater value for our customers, and greater health
for our communities. Join us and together we will drive the future of health
This is an exceptional opportunity to do innovative work that
means more to you and those we serve at one of America’s leading health
benefits companies and a Fortune Top 50 Company.
The Staff VP Member Experience & Access is responsible
for the end to end focus on member experience as it relates to impact to
Medicare Star Ratings and Medicaid Quality Withholds and for performance
outcomes and impact to Stars. Primary duties may include, but are not limited
+ Requires a demonstrated passion and zeal for improving
the member consumer experience in a highly complex environment.
+ Taking a “member-lens” towards all member-facing
activities and interactions. Helps develop and drive strategies to
create a best in class member experience.
+ Partners with E2E Solutions value
stream team to ensure alignment and execution on all member experience
focused programs and interventions.
+ Leads and designs the strategy,
journeys, and teams to support best efficiencies/efficacies across all
Anthem verticals and to ensure alignment directly and through matrix
+ Mines member insights and establishes
member experience priorities across the organization.
+ Establishes, monitors, and tracks
accountability measures for success (e.g., governance, performance
management, role clarity, decision rights & processes) to align all
functions to enable Stars performance.
+ Identifies areas at risk and
implements mitigation plans to ensure performance goal achievement
including alignment to shared services accountabilities and goals.
+ Leads a core team through organization
and consolidation of resources responsible for direct member outreach
supporting performance goals.
+ Hires, trains, coaches, counsels, and
evaluates performance of direct reports.
+ Requires a BA/BS; 10 years of
experience including 7 years of management experience and proven
experience in managed care environments and/or member engagement/service
type roles/functions in a similar environment; or any combination of
education and experience, which provide an equivalent background.
+ Master’s degree preferred.
Anthem, Inc. is ranked as one of America’s Most Admired Companies
among health insurers by Fortune magazine and is a 2018 DiversityInc magazine
Top 50 Company for Diversity. To learn more about our company and apply, please
visit us at antheminc.com/careers. AnEqualOpportunityEmployer/Disability/Veteran