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Service Manager

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Job Details
Job Order Number
Company Name
Physical Address
3200 Fashion Center Blvd
Newark, DE 19702
Job Description

Founded by Justin Rosenberg in Philadelphia in 2012, honeygrow brings people together over

quality, wholesome + simple foods. For us, it’s about eating honestly + spending time doing

what matters. We buy as local as possible simply because it tastes better—end of story. We

love great food + design because that’s who we are. To us, it doesn’t matter what the

other “fast-casual” players do. We take pride in self-authenticity. As a growing company, we’re

looking for like-minded people who are looking to consistently win—that means people with

grit, pride, compassion + focus to help make honeygrow a best-in-class place to professionally

develop and succeed with your team.


Earned paid time off
One (1) week of sick time granted at time of hire and annually
Plan your vacations! Closed for Thanksgiving Day, Christmas Day, New Year’s Day, Memorial Day, Fourth of July and Labor Day
Here’s to your future! 401(k)
Medical, dental, FSA, commuter benefits, life insurance and disability for all who qualify
Health and wellness resources and discounts for all those who qualify
Exclusive savings on entertainment, shopping, hotels and more
Free shift meals and discounted meals and drinks on your day off
Eat healthy at work – Full menu of healthy delicious options to choose from
Competitive salary
Annual performance reviews with merit increase for those who qualify
Referral bonus – earn up to $500 for referring a friend!
Free hg gear – including your uniform!
Anniversary gifts
Career path: we’re growing + we’d love for you to grow with us!
Culinary + hospitality training

Enjoy working in a fast-paced team-oriented environment
Ability to patiently and diligently train new and inexperienced hires
Ability to lead team members through production management needs.
Demonstrates integrity, honesty, and knowledge when promoting the culture, values, and mission of honeygrow
Maintain a high level of guest service via extraordinary hospitality.

Lead honeygrow store operations through understanding and enforcing all policies, procedures, standards, specifications, guidelines, training programs and cultural points
Demonstrate integrity, honesty, knowledge, and the ability to exceed expectations of guests and team members alike while promoting the culture, values and mission of honeygrow
Set a positive example for the team by leading from the front when necessary and maintaining a model honeygrow demeanor at all times, including those of high volume or unusual events
Fully comprehend and be able to perform every position in the store, and be trained on all stations through the Service Manager level on ascension guide
Oversee cash management, nightly report packaging and all other administrative work relative to daily operations
Assist the management team in actively training and developing all store employees
Coach and develop all team members to assist in their succession
Ensure that we deliver a fantastic guest experience executing our hg Engine efficiently with every guest on every shift. Our hg Engine is comprised of speed, accuracy, cleanliness, superior product and hospitality.
Ensure that we follow all the food safety guidelines and procedures in order to deliver a safe and delicious experience for each guest.

Hold accountability for all service-related standards and processes, including the hgHQ item order/inventory, chemical order/inventory, paper order/inventory and monthly small-wares inventory
Hold accountability for upholding employee uniform standards at all times
Help the Assistant General Manager with invoice organization and shipping all relevant documents to hghq

Responsible for leading the hg preventative maintenance plan at their respective store
Hold accountability for all facility-related standards and processes, including the opening /closing checklists and weekly/daily cleaning checklists
Hold accountability for upholding the store to hg facilities standards at all times
Perform weekly mock “DM Walk-Through” and Facilities Manager checklists to ensure facility and sanitation standards are met

Serve Safe Certification
Strong food prep experience
Previous training experience preferred.
Minimum one (1) year of restaurant experience.
Previous experience utilizing 7 shifts would be preferred
Must be able to complete criminal background check
honeygrow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, pregnancy, marital status, sexual orientation, gender identity, age, physical or mental disability, or covered veteran status., or any other class protected by applicable law. EEO Employer M/F/Vet/Disabled. honeygrow will consider for employment qualified applicants with criminal histories in a manner consistent with all federal, state, and local laws.

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