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Host/Cashier/Greeter

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Job Details
Job Order Number
JC159366647
Company Name
Buffalo Wild Wings
Physical Address

Middletown, DE 19709
Job Description

Job Purpose:

Welcome and warmly greet Guests on arrival, opening doors, escorts Guest to their table, provides menus to them once seated and informs Guests of the name of their server. Informs of any specials or features for the day. Manage the efficient and timely seating of our Guests to a table that best serves their wishes. Supervises the operation of the dining room during service meal periods, adjusts Guest seating flow to balance Guests between each service station. Gives Guests an accurate waiting time prior to their being seated. Manages Guest’s special seating requests, consistent with table availability. Relays messages to servers and bus persons, as appropriate. Assists with the duties of servers and bus persons as needed to maintain service effectiveness. Our #1 priority is to make our Guests feel welcome. Open communication with all Team Members and Management.

While maintaining High 5 Hospitality, LLC S.T.A.R.S. Core values:

Serve Others Well

Take Responsibility

Attitude is Everything

Results Matter

Strive for Excellence

Responsibility:

Greet Guests warmly and graciously with an open door upon their arrival.

Provide Guests with estimated waiting time.

Accommodate special seating requests for Guests whenever possible.

Seat Guests based on Guest preferences and balancing of customer flow in service stations.

Check table settings for proper presentation and completeness.

Knows the numbering sequence of all tables.

Checks host stand for required supplies, crayons, coloring books, menus, etc.and communicates any deficiencies or needs to a member of the management team.

Upon seating, offer Guests a menu and inform them of their servers name. Inspect table for proper presentation and completeness.

Relay messages to servers and bus persons as needed.

Warm and genuine goodbyes upon Guest leaving – door opened for departure.

Protects establishment and guests by adhering to sanitation and safety policies.

Maintains menu presentation by keeping menus clean; replacing damaged or soiled pages; cleaning chalkboards; lettering specials on chalkboards.

Maintains table setting by removing courses as completed; replenishing utensils; refilling water glasses; being alert to guest spills or other special needs.

Supports wait staff by setting-up and replenishing condiment stands, trash containers liners, and bus stations.

Closes dining facility by cleaning chairs and tables; sweeping and/or vacuuming floors; removing trash and recyclables from the facility.

Updates job knowledge by participating in team member training opportunities.

Enhances organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.

Communicates with management what tools are needed to adhere to responsibilities.

Hourly checks and cleanings of rest rooms.

Education/Experience Required:

Must be a strong communicator, able to make eye contact and smile for long periods of time.

Must have great customer service skills, including the ability to sequence service and handle Guest complaints.

Be able to work in a standing position for long periods of time.

Must be able to be on stage – 100% of the time while on shift.

Must have exceptional grooming habits.

Working with a sense of urgency is required along with the exercise of good organizational skills and attention to detail.

For the Cashier position:

You will be responsible for greeting customers, taking food and beverage orders, up- selling and getting information to the kitchen and dining room.

- Ensures an accurate accounting of all transactions, collections and disbursements.

- Receives cash drawer at beginning of shift and counts money in drawer at beginning and end of shift to verify its accuracy.

- Itemizes and totals food and beverage checks in register.

- Collects cash, check and credit payment from customers and makes change for cash transactions, checks identification for personal checks and prepares voucher for credit card purchases.

Knowledge of computers.

Physical Demands and Work Environment:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions. While performing the duties of this position, the employee is regularly required to talk or hear. The employee frequently is required to use hands or finger, handle, or feel objects, tools or controls. The employee is occasionally required to stand; walk; sit; reach with hands and arms; climb or balance; and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this position include close vision, distance vision, color vision, peripheral vision, and the ability to adjust focus. The noise level in the work environment is usually moderate.

Note:

This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties as requested by any person authorized to give instructions or assignments. All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the incumbents will possess the skills, aptitudes, and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities. This document does not create an employment contract, implied or otherwise, other than an “at will” relationship.

You will be responsible for greeting customers, taking food and beverage orders, up- selling and getting information to the kitchen and dining room.

- Ensures an accurate accounting of all transactions, collections and disbursements.

- Receives cash drawer at beginning of shift and counts money in drawer at beginning and end of shift to verify its accuracy.

- Itemizes and totals food and beverage checks in register.

- Collects cash, check and credit payment from customers and makes change for cash transactions, checks identification for personal checks and prepares voucher for credit card purchases.

- Must be able to stand and exert well-paced mobility for a period of up to four hours in length.

- Must possess basic math skills and have the ability to handle money accurately.

- Should have basic knowledge of the functions of POS system.

- Must be service and team oriented and have patience to deliver service to customers.

-Must be a strong communicator, able to make eye contact and smile for long periods of time.

-Must have great customer service skills, including the ability to sequence service and handle Guest complaints.

-Be able to work in a standing position for long periods of time.

-Must be able to be on stage – 100% of the time while on shift.

-Must have exceptional grooming habits.

-Working with a sense of urgency is required along with the exercise of good organizational skills and attention to detail.

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