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Genesys Consultant

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Job Details
Job Order Number
Company Name
Physical Address

Wilmington, DE 19893
Job Description

Kforce has a client in search of a Genesys Consultant in Wilmington, DE. The client relies on large-Scale, real-time and resilient technology solutions to process more than a billion customer Voice contact every year.

  • BA/BA degree or equivalent experience
  • 5 years of experience in Contact Center Technology with hands on experience on high- complexity Genesys implementations (8X and Above) with focus on call routing, queuing and transfers (non-IVR)
  • Expertise in application, data and infrastructure architecture disciplines
  • Advanced knowledge of architecture, design and business processes
  • Proficiency in modern programming languages
  • Keen understanding of financial control and budget Management
  • Ability to work collaboratively in teams and develop meaningful relationship to achieve common goals
  • Understand the role of each Genesys Framework and Management Component, Config Server, Config proxy, Message Server, Solution Control Servers, LCA
  • Understand how SIP server provides CTI data to the rest of the Genesys infrastructure
  • In depth understanding of how ORS server interacts with URS server
  • In depth understanding of the T-Lib Event Model
  • Experience in troubleshooting individual product as well as system integrations between products by tracking through log files and logically being able to determine where problem might reside
  • Understand the different components of Stat Server Statistic Metrics, Tie profile/Range, Filter, Notification, Sensitivity and Capacity Rules, Understand Router Statistics and how they are computed by URS
  • Hands on experience with very large-scale deployment of Genesys 8.5- Framework, Configuration and Management, routing & Media components with integration experience with SBC
  • Expert knowledge of SIP integration and troubleshooting SIP and Orchestration calls flows

Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.Compensation Type:Hours*Minimum Compensation:0.00Maximum Compensation:*0.00

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