Customer Service Specialist
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Wilmington, DE 19801
Customer Specialist – Barclays Financial Assistance, Wilmington, Delaware
It’s an exciting time at Barclays. We’re driving change to be the digital leader in the market, which means our customer service teams are more important than ever.
*As a Customer Specialist for Barclays Financial Assistance you will be one of the company’s primary interfaces with existing and potential customers. The role includes receiving inbound and outbound calls and solving and/or educating customers on specific account information, concerns and inquiries to make it as easy and as possible to do business with and resolve their delinquency.
What will you be doing? •You will be receiving inbound and making outbound calls from Customers and servicing their needs effectively and efficiently. •You will offer payment programs and solve customer problems. •You will understand the appropriate policies and standards applicable to the role and ensure that all risks and controls are appropriate and fit for purpose. •You will take ownership of any follow up work necessary to service customers. •You will be exercise your judgement in carrying out routine assignments with guidelines from management. •You will escalate accounts to supervisory team as necessary. •You will always maintain professional verbal and written communication standards •You will serve as a Barclays ambassador and makes sound judgment calls on behalf of the Company.
*What we’re looking for: •High School Diploma •1+ years of experience in a customer service environment.
*Skills that will help you in the role: •Banking, collections, credit card experience are a plus. •Excellent oral communications skills (grammar, negotiation, positive tone, active listening, etiquette, empathy, confidence) and written skills (spelling, logical thought processes and sentence construction, appropriate word choice) •Extremely customer-focused; positive with a professional attitude •Intelligent, self-motivated, quick learner •Pays strict attention to detail, understands importance of accuracy and responsiveness •Strong PC and internet skills with very good organization and work prioritization skills
*Our Values Everything we do is shaped by the five values of Respect, Integrity, Service, Excellence and Stewardship. Our values inform the foundations of our relationships with customers and clients, but they also shape how we measure and reward the
performance of our colleagues. Simply put, success is not just about what you achieve, but about how you achieve it.
*Our Diversity We aim to foster a culture where individuals of all backgrounds feel confident in bringing their whole selves to work, feel included and their talents are nurtured, empowering them to contribute fully to our vision and goals.
*Our Benefits Our customers are unique. The same goes for our colleagues. That’s why at Barclays we offer a range of benefits, allowing every colleague to choose the best options for their personal circumstances. These include a competitive salary and pension, health care and all the tools, technology and support to help you become the very best you can be. We are proud of our dynamic working options for colleagues. If you have a need for flexibility, then please discuss this with us.
*It is the policy of Barclays to ensure equal employment opportunity without discrimination or harassment on the basis of race, color, creed, religion, national origin, alienage or citizenship status, age, sex, sexual orientation, gender identity or expression, marital or domestic/civil partnership status, disability, veteran status, genetic information, or any other basis protected by law.
Dynamic working gives everyone at Barclays the opportunity to integrate professional and personal lives, if you have a need for flexibility then please discuss this with the hiring manager.
*COVID-19 WORKPLACE SAFETY*
1- Barclay’s will be following the CDC and the Governor’s policy on workplace safety due to COVID 19.
2- There may be remote working in the future, but to start all positions will be onsite.
3- Salary is based on experience, starting at $32k/yr.
**THE APPLICATION PROCESS -
1 – Complete a short application in the link we’ve provided – https://barclays.avature.net/su/7a02641f47216e90
2 – Receive email with a link to the first assessment (6 questions)
3 – Upon completion they will be directed to the Barclays site when they should complete the full application
4 – They will then receive a follow up email with a link to the 2nd assessment
5 – Once they’ve completed the assessment my team will reach out to arrange an interview