Programmer Analyst - CRM
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Millsboro, DE 19966
The primary purpose of the CRM Programmer Analyst will be responsibility solution development, implementation and operational level 2 support of Customer Relationship Management (CRM), Field Enablement (SFE) and Stakeholder collaboration management related solutions. This person will partner with technology and business leaders to develop a roadmap for deploying robust, easy-to-use and flexible solutions to support CRM and stakeholder collaboration including but not limited to Customers, Suppliers and partners. This is an individual contributor role that will be required to manage system integration vendors, SAAS solution providers (i.e. Salesforce.com) and Mobile device application vendors. This position will partner with the business until Leadership to manage project demand while remaining aligned to an enterprise solution architecture (Includes the elimination of isolated Shadow IT projects).
The CRM PA will maintain the configuration and support of the organization’s customer relationship management software (specifically Salesforce.com). This person will analyze and resolve CRM and associated solutions issues in a timely and accurate fashion and will be responsible for monitoring data quality and operational stability. This position also has responsibility related to the design, development and deployment of various CRM and SFA related systems to business operations.