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Direct Support Professional

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Job Details
Job Order Number
Company Name
Physical Address
Middletown Day Program
Middletown, DE 19709
Job Description


Hours of Work: Full time approximately 35 hours per week. Evening and weekend hours
Required. Holiday work as needed. Emergency coverage required


Education and/or Experience:
High school diploma or GED is required. Valid Delaware State driver’s license with no drug or alcohol related infractions or excessive points

Travel is required; employee must have reliable transportation available

General Health: (other than General Good Health):

Walking Climbing Stairs Lifting: Ability to lift and Transfer consumers. Reaching Bending


A. Provide Individual Support F. Community Relations

B. Financial G. Professionalism

C. Health and Nutrition H. Environmental

D. Regulatory I. Scheduled Hours

E. Training/Programmatic J. Personal Outcome Measures

  • Refer to TASK LIST for detailed description of responsibilities



A. Provide Individual Support – ensure that supports are provided with consideration of each person’s individualized routines and procedures
1. Provide individual support in all area’s of daily living
2. Conduct daily review of the nursing and communication logs to remain current with all necessary changes
B. Financial – assist individual’s with purchases including choice, expense, responsibility, and planning
1. Ensure special consideration is given to each person’s preference for decorating and personal affects in the home
2. Seek prior approval for purchases over $20.00
3. Report any and all losses immediately to direct supervisor
4. Manage and account for all money at all times
5. Have an understanding of purchases and responsibilities prior to an outing, and ensure proper follow up upon returning
6. Maintain an accurate inventory twice a year as directed by Residence Manager
C. Health and Nutrition – ensure that medical needs are arranged for the consumer with as much independence from the consumer as possible
1. Provide medical needs for the consumer by completing the following;
a. communication with the nursing department
b. follow up on medical treatments
c. compliance with dietary orders
d. consulting with clinical care staff to provide or gather information
2. Maintain current medication administration certificat
a. pass medication certification course, and re-certification annually
b. follow policy and procedure for administering medications and treatments
D. Regulatory – ensure continuity and security for each consumer
1. Follow agency, state, and federal regulations in order to maintain compliance
2. Written reports and documentation are to be maintained and submitted on a timely basis
3. Report all incidents, including allegations of abuse and neglect and Serious incidents, to the Assistant Manager immediately upon discovery
E. Training/Programmatic – support and train individual’s in respect to fire evacuation and incidents of abuse through natural teaching moments
1. Attend as scheduled, mandatory agency training plus house specific in-services.
2. Programs will be followed as written, and appropriate documentation recorded as required
3. Complete in-service training as necessary.
4. Review evacuation process and above prevention with consumers during drills and naturally as occasions arise.
F. Community Relations– consumers participate in the life of the community
1. Serve as a role model to person’s with disabilities and community members
a. abide by agency dress code
b. conduct oneself in a professional manner when in public and in the home at all times
c. maintain person’s confidentiality at all time
2. Facilitate inclusion of consumers in their community, especially with activities and organizations each consumer is interested in
a. provide experiences in the community to broaden people’s base of knowledge and familiarity
b. encourage interaction between the consumer and people in their community. Support continued contact with hairdressers, pharmacists, waitresses, and others important to each person
G. Professionalism – uphold agency Values

1. Use positive approach when handling difficult situations
2. Be flexible, adapt to change
3. Be positive on focus and commentary at all times while at work. Personal discussions of a negative nature will not take place at work as the atmosphere needs to be pleasant and supportive to both staff and consumers
H. Environmental–provide a safe, secure, and comfortable home atmosphere

1. Maintain interior and exterior of the residence in a neat and sanitary condition
a. Perform general cleaning of furniture, carpets, appliances, etc…
b. store garbage and recyclable’s in proper receptacles
c. keep walks clean and swept during the warm season, and clear of ice and snow during the winter season
d. maintain cleanliness of agency vehicles

2. Report safety hazards immediately to direct supervisor
a. conduct daily vehicle safety checks
b. ensure exits are clear and unobstructed
c. conduct bed rail checks where applicable
d. report maintenance needs such as trip hazards or faulty equipment, and emergency or evacuation concerns
e. report all safety concerns relative to a person’s program plans to your supervisor immediately
f. ensure that the home us clean, neat, and safe each day prior to going off shift
I. Scheduled Hours – hours are determined based on individual needs to ensure necessary supports are in place
1. Regular scheduled hours are defined by Residence Manager, based on the needs of the house, and may be adjusted accordingly
2. Attend Residential Staff meetings as scheduled on a monthly basis
3. Attend training and residence specific in-services as necessary
4. Benefit time is approved with consideration given to timeliness of request, seniority, history of time taken, and needs of the residents. No more than one staff off per shift, unless otherwise specified by a Residence Manager or Residential Coordinator
5. When necessary, follow procedures for calling out
6. Staff are at no time to leave the residence without proper coverage or relief, or in an unsafe condition due to staffing needs
7. Be available between the hours of 9:00am and 1:00pm in the event of a weather emergency such as a snow day
8. Be available for hours outside regular scheduled hours for situations such as medical appointments, special meetings etc… as requested by the Residence Manager or Residential Coordinator
J. Personal Outcome Measures – each residence is a consumer’s home. The home should be pleasant, conversations should occur naturally and consistently with individual’s who live there. Activities to encourage home ownership such as answering the telephone, opening the door, and planning routines are to be practiced

1. Become an advocate for an individual
a. ensure that desires of the individual are made known to the Residence Manager and Service Coordinator
b. attend Outcome interview fully prepared and knowledgeable of the interview’s purpose and content as well as the consumer’s feelings and preferences relative to the 25 Personal Outcomes
c. understand supports we have provided relative to the 25 Personal Outcome Measures
d. ensure/provide supports for outcomes not met
e. identify “roadblocks” and ways to correct or improve supports
f. assist with development of programs to encourage personal growth and attainment of Personal Outcomes
g. ensure outcome of the month or desired outcome for the individual is observed. Supporting activities are to be implemented for the person you advocate for
h. report status of supports in place or needed for the individual you advocate for to the Residence Manager or Leader of the home
i. suggest systemic house changes to support people with their desired outcomes
j. submit “What Went Right” submissions quarterly

2. Ensure that consumers are satisfied with where they live
a. speak with consumers and ask them if they are satisfied with their services. Create change where needed, with guidance from the Resident Manager
b. if dissatisfied, discuss with Residence Manager, Service Coordinator, and advocate to develop action plan to improve supports or seek alternative living arrangement if appropriate

This task list is not intended to be all-inclusive, and employee will also perform other reasonably related business duties as assigned by immediate supervisor and other management as required.

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