HVAC Technical Support Specialist
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Milton, DE 19968
HVAC TECHNICAL SUPPORT SPECIALIST
Inside customer and technician technical support representative knowledgeable and skilled in the HVAC trade. Must posses previous diagnostic ability and high regard for customer satisfaction. The position requires someone to use their knowledge of the HVAC trade to assist field technicians diagnostics and customer service inquires. Job functions consist of technical support, order entry, pricing, return processing and customer service relations.
knowledge of : air conditioners, air handlers, mini split, oil/gas furnaces, oil/gas boilers, heat pumps and geothermal
provide service assistance and guide technicians when servicing equipment
support customers with orders, pricing, availability and return processing
excellent problem solving skills
customer service oriented
proficient in the use of computers ,programs and technology related to the position