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HVAC Technical Support Specialist

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Job Details
Job Order Number
Company Name
George Sherman Corp
Physical Address
PO Box 326
Milton, DE 19968
Job Description

Inside customer and technician technical support representative knowledgeable and skilled in the HVAC trade. Must posses previous diagnostic ability and high regard for customer satisfaction. The position requires someone to use their knowledge of the HVAC trade to assist field technicians diagnostics and customer service inquires. Job functions consist of technical support, order entry, pricing, return processing and customer service relations.
Job duties/requirements:
knowledge of : air conditioners, air handlers, mini split, oil/gas furnaces, oil/gas boilers, heat pumps and geothermal
provide service assistance and guide technicians when servicing equipment
support customers with orders, pricing, availability and return processing
excellent problem solving skills
customer service oriented
proficient in the use of computers ,programs and technology related to the position

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