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Business Analyst, Senior

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Job Details
Job Order Number
Company Name
Sallie Mae
Physical Address

Newark, DE 19725
Job Description

Business Analyst, Senior

Newark – Continental, DE

Who we are:

Sallie Mae is proud to help Americans aspiring to create the life they want-whether that means helping them make college happen, or something more. Our colleagues across departments and across the country are united in our passion and our customer-first approach. Whether you want to join a growing company, be part of an agile workforce, or gain new skills-you’re in the right place.

What You’ll Contribute:

Responsibilities include analyzing recorded audio and audio-based data sets

for critical insights, patterns, and trends, as well as communicating

analysis and proposing solutions to the organization. Under the direction

of the Department Manager, this position coordinates development sessions

with the internal Program Manager to thoroughly understand the reporting

requirements and changes needed to support business requirements. This

position will have responsibility for maintaining data, developing and

maintaining reports, and providing thorough analytical insights. This role

requires a highly disciplined self-starter with solid collaboration and

communication skills who thrives on data, language, and technology.

What You’ll Do:

35% – Analysis and Strategy

+ Make recommendations and define strategies that solve critical businessproblems

+ Gather, define, and document requirements; Identify key words andphrases used to drive business value utilizing speech analyticssolution

+ Create metrics to implement and measure process improvements

+ Evaluate performance against corporate plans

+ Validate that outputs measure desired business metrics

30% – Reporting

+ Construct queries and reports designed for automated analysis and topicidentification using recordings from a call center environment

+ Create and own on-time accurate quality delivery of analysis andreports/visual aids in tight alignment with specified analyticalobjectives using best practice speech analytics methodologies

+ Responsible for integrating multiple data sources for reporting

+ Create Tableau dashboard reports

+ Communicate / present data to all levels of management

+ Automate reports and data outputs using commercially purchased tools

20% – Data Control

+ Ensure that datasets are appropriate for business needs

+ Reconcile data to ensure accuracy

10% – Documentation

+ Create and maintain documents for recurring process runs

+ Present PowerPoint presentations

5% – Technical Support

+ Collaborate and communicate effectively with internal Program Manager,as well as business sponsors, executives, and stakeholders

+ Must be a confident team player who is able to work well with others,mentor new team members, and provide constructive feedback

+ Ensure communication between IT and Operations

Required Qualifications:

What You Bring:

+ Bachelor’s Degree or equivalent work experience

+ 3-5 years’ experience in data analysis, reporting, and documentation

+ 3-5 years’ experience SAS or SQL experience

+ 3-5 years overall operations experience

+ Student or consumer lending experience 3+ years

+ Microsoft Office proficiency (3+ years)

+ Strong SQL database knowledge

+ Excellent verbal, written, and presentation communication skills

+ Strong organization and attention to detail

+ Strong problem solving and follow through

+ Good negotiation skills

+ Ability to meet tight deadlines

+ MS in computer science, mathematics, engineering, Economics, etc

+ R, Python, Tableau

+ Statistics, Predictive modeling and strategy development

+ Banking / lending experience

+ SAS E-Guide experience

What You’ll Get at Sallie Mae:

+ Comprehensive Compensation and Healthcare Benefits (Medical, Dental, Vision plans)

+ Financial Well-being : 401(k) company match, employee stock purchase plan, and basic life insurance and short-term disability are provided to employees at no cost

+ Work/Life Balance : Paid time off, time off to volunteer, and tuition reimbursement. In addition, after 6 months of employment, primary caregivers receive 12 weeks of 100% fully paid time off and secondary caregivers are eligible for 4 weeks of 100% fully paid time off, for birth or adoption

+ Wellness : Fitness centers/gym subsidies, free Fitbits with step challenges, and wellness education

REQ ID: 635

Sallie Mae is proud to be an equal opportunity (EEO) employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, sexual orientation, national origin, age, genetic information, gender identity, disability, Veteran status or any other characteristic protected by federal, state or local law. If you’d like more information about your EEO rights as an applicant, please click here. EEO is the Law Supplement. Click here to view the U.S. Pay Transparency Policy.

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