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Call Routing Engineer

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Job Details
Job Order Number
Company Name
Physical Address

Wilmington, DE 19893
Job Description

Kforce’s client, one of the world’s largest financial institutions is seeking a Call Routing Engineer in Wilmington, Delaware (DE), Jersey City, New Jersey (NJ), and Tampa, Florida (FL). Responsibilities Include:

  • Designs, analyzes, develops, codes, tests, debugs and documents programming to satisfy business requirements
  • This position should typically be used for an advanced or lead level resource
  • IDMS Improved Call Routing – (e.g., completion of NCQ infrastructure build-out and end-to-end testing)
  • TLS encryption for Data in Transit
  • RRG/agent transfer integration for Treasury Services
  • Praesto application and lab support
  • Experience with various carrier SIP services (IP Toll Free, Session Border Controllers and Session Management)
  • Experience with vendor SIP solutions (e.g., Cisco, Avaya, and Genesys)
  • Experience with interoperability between SIP vendor solutions
  • Experience with performance and monitoring tools (e.g., Empirix, Wireshark, and/or Endace)
  • Understand ICON/Infomart database schema
  • Understand underlying ICON/Infomart data model
  • Knowledge of Call Concentrator infrastructure and data
  • Proficient in application development skills for more than one technology as well as proficient in multiple design techniques
  • Proficient in PL/SQL
  • Proficient in all Genesys real-time (CCPulse, Pulse and/or Advisor) and historical reporting
  • Java/JSP development skills
  • Ability to troubleshoot complex issues with Genesys configuration/management layers, routing layer, Genesys SIP and NCQ platforms (GVP resource manager/media server) and historical reporting ICON/InfoMart

Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.Compensation Type:Hours*Minimum Compensation:0.00Maximum Compensation:*0.00

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