Technical Support Technician 3 (186166)
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Newark, DE 19725
Now’s our time to inspire the future of healthcaretogether.
At Siemens Healthineers, we are passionate about enabling
healthcare professionals to deliver high quality patient care, and to do so
affordably. A leading global healthcare
company, Siemens Healthineers continues to strengthen our portfolio of medical
imaging and laboratory diagnostics, while adding new offerings such as managed
services, consulting, and healthcare IT services – as well as further technologies
in the growing market for therapeutic and molecular diagnostics.
Siemens Healthineers develops innovations that support better
patient outcomes with greater efficiencies, giving providers the confidence,
they need to meet the clinical, operational and financial challenges of a
changing healthcare landscape. Join our
team now at Siemens Healthineers as Technical Support Technician 3.
Remote Services Center is a fast-paced, dynamic environment with a
strong customer focus, offering the right candidate the opportunity to build on
current strengths, acquire new skills, and be a member of a highly impactful
team. As a global healthcare provider, Siemens offers a wealth of growth
opportunities for motivated individuals.
ideal candidate will exhibit initiative to learn and demonstrate technical
expertise in clinical laboratory applications, as well as, the
electro-mechanical ability needed to troubleshoot diagnostic laboratory
instruments over the phone. You must possess strong computer skills and be able
to communicate effectively over the phone, and through written documentation.
a Candidate you must display a positive attitude with both internal and external
customers, striving to exceed expectations at all times. You must be able to make sound decisions that
promote the interests of both Siemens and the customer. Candidate must be a selfless team player and
enthusiastic proponent of change.
This is a rolewell suited to an ambitious professional, looking for the next step in theircareer. As a Service Technician 3, you will be responsible for :
+ Providingphone/email support for internal/external customer, as well as, consistentmonitoring and accurate documentation utilizing the Customer RelationsSoftware Tool
+ Demonstrating a high level of technical expertise in clinicallaboratory practice while supporting Chemistry and Immunoassay systems (the Atellica Solution)
+ Demonstrating exceptionalcustomer service skills to improve the customer experience, and achievecustomer satisfaction by providing highly technical troubleshooting ofcomplex issues to meet issue resolution and achieve customer satisfaction
+ Taking timely actionand ownership on all open tickets to troubleshoot and resolveinternal/external customer issues to the customers satisfaction, and ifnecessary, escalates customer issues to next level support
+ Meeting/Exceedingindividual service level metrics to meet the needs of thecustomer/business
+ Compliance to allSiemens pay and T&E policies, as well as, all RSC Procedures/Processes
This position may suit you best if you are familiarwith what is below, and would like to develop your career with Siemens Healthineers:
+ You have analytical thinking abilities to supportadvanced technical troubleshooting and problem-solving skills for assignedproduct line
+ You have exceptional phone and communicationsskills to support collaboration with the customer, as well as, other internalresources to develop and implement action plans to resolve customer issues
+ You are proficient in Microsoft Office Suiteincluding Outlook, Excel, Word and other applications
+ You have a positive"can-do" attitude in all communications and the ability to thrive asa member of a collaborative, cross-functional team
+ Leverages team abilities to best serve thecustomer, and collaborates with team members and counterparts in other parts ofthe organization to develop and implement action plans to resolve customerissues
+ You are willing to create an open, supportiveenvironment consistent with the culture of Service Based Leadership
Requiredskills to have for the success of this role
+ Preferred candidate must have Associate’s orBachelor’s degree in a science-related or engineering field, or equivalentexperience. (Med-Tech Degree Preferred)**
+ The position has astrong preference to be based in the (Glasgow, DE facility, Norwood Massachusettsfacility) however; we will also consider exceptionally qualified candidatesthat are field-based.
+ Willing to travel upto 20%
+ 3-7 Years Comparable Experience
If you want to join us in transforming the way healthcareis delivered, visit our career site at https://usa.healthcare.siemens.com/careers
If you wish to find out more about the specific before
applying, please visit: https://usa.healthcare.siemens.com/about .
Organization: Siemens Healthineers
Company: Siemens Medical Solutions USA, Inc.
Experience Level: Experienced Professional
Job Type: Full-time
Equal Employment Opportunity Statement
Siemens is an Equal Opportunity and Affirmative Action Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, gender expression, gender identity, transgender, sex stereotyping, protected veteran or military status, and other categories protected by federal, state or local law.
EEO is the Law
Applicants and employees are protected under Federal law from discrimination. To learn more, Click here at https://www.dol.gov/ofccp/regs/compliance/posters/ofccpost.htm .
Pay Transparency Non-Discrimination Provision
Siemens follows Executive Order 11246, including the Pay Transparency Nondiscrimination Provision. To learn more, Click here at https://www.dol.gov/ofccp/pdf/pay-transp_formattedESQA508c.pdf .
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