Cable Installation Technician
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New Castle, DE 19720
Cable Installation Technician – New Castle, DE
Prince Telecom, LLC a national leader in the telecommunications field, is hiring individuals to install Cable TV/Phone/Internet and Alarm systems in residential homes and businesses. We offer growth potential, training, competitive benefits for qualified applicants.
Cable Installation Technicians are the face of Prince. They are responsible for installing cable television, phone and internet for residential and business customers.
Installs, disconnects, reconnects, adds, changes, and troubleshoots cable TV, internet, telephone and alarm equipment in accordance with guidelines.
Uses small hand tools, power tools, and test equipment. Ensures that service operates within prescribed parameters.
Attempts to identify and remedy sources of customer-perceived problems.
Drives company vehicle between home/office, warehouse, and work sites in a safe and courteous manner.
Cleans, maintains, and stocks vehicle and equipment in order to be prepared to perform required duties.
Completes paperwork accurately, and reports and records work order status updates.
Customer Service Duties Include:
Greeting customers in the home while conducting home walk thru
Reviews all requested services with the customer in order to ensure understanding and agreement.
Interacts with customers in a professional, courteous manner including when responding to escalations and repeated customer concerns.
Provide customer education regarding product and service usage.
Cleans work area upon completion of job.
Cable specific tools
Medical/Dental/Vision/Life Insurance/Long Term Disability/Short Term Disability
401(k) with Company Match
Company Stock Purchase Plan
If you are interested in learning more about our organization, please visit our website www.princetelecom.com
Our Company is an equal employment opportunity employer. The Company’s policy is not to discriminate against any applicant or employee based on race, color, sex, sexual orientation, gender identity, genetic information, religion, national origin, age, disability, veteran status, or any other basis protected by applicable federal, state, or local laws. The Company also prohibits harassment of applicants or employees based on any of these protected categories. It is also the Company’s policy to comply with all applicable state and federal laws respecting consideration of unemployment status in making hiring decisions.
When you apply for this job, you will be asked to answer questions regarding your criminal background. Answering “Yes” to the criminal background questions will not automatically bar you from employment. A criminal background check will be conducted following any conditional offer of employment. Only those crimes which are substantially related to the position you are seeking will be considered. Please note that for certain contractors with whom we do business, based on the nature of their operation, the type of offense and related factors may affect your assignment to that contractor. Factors that will be taken into account include: (1) The facts or circumstances surrounding the offense or conduct; (2) the number of offenses for which you were convicted or plea was entered; (3) your age at the time of conviction or plea, or release from prison; (4) any evidence that you performed the same or similar type of work, post conviction/plea, with the same or different employers, with no known incidents of criminal conduct; (5) the length and consistency of employment history before and after the offense or conduct; (6) any rehabilitation efforts, e.g. education/training; (7) any employment or character references and any other information regarding your fitness for the particular position; and/or (8) whether you are bonded under a federal, state, or local bonding program.
Skills Required – Troubleshooting Intermediate
Critical Thinking – Intermediate
Problem Solving – Advanced
Driving – Expert
Communication – Advanced
TIme Management – Intermediate
Customer/Client Service – Intermediate
Preferred Telecommunications – Novice
Behaviors Required -
Enthusiastic: Shows intense and eager enjoyment and interest
Dedicated: Devoted to a task or purpose with loyalty or integrity
Thought Provoking: Capable of making others think deeply on a subject
Loyal: Shows firm and constant support to a cause
Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well
Team Player: Works well as a member of a group
Motivations Required -
Goal Completion: Inspired to perform well by the completion of tasks
Self-Starter: Inspired to perform without outside help
Flexibility: Inspired to perform well when granted the ability to set your own schedule and goals
Work-Life Balance: Inspired to perform well by having ample time to pursue work and interests outside of work
Growth Opportunities: Inspired to perform well by the chance to take on more responsibility
Ability to Make an Impact: Inspired to perform well by the ability to contribute to the success of a project or the organization