Business Systems Analyst
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Wilmington, DE 19806
This position reports to the Director of Continuous Improvement and, is responsible for requirements elicitation, understanding the business and making recommendations for improvement and analyzing the requirements to determine the system needs to fulfill those requirements. Works with Systems Solutions team to determine high-level estimates on the level of effort and target implementation timeline as well as overall feasibility and solutions options. Responsible for designing functional requirements (functionality, workflow, usability, but not architecture), as part of an integrated team, for software product offerings, enhancements, extensions, features and defect corrections. Requires a core understanding of existing systems architecture and platforms. Responsible for setting and meeting implementation deadlines for work streams where a Project Manager is not involved. Interfaces with business owners, project managers, developers, software quality engineers and external parties. The Business Systems Analyst (BSA) role is a combination of business analyst, requirements analyst and systems analyst. Other duties as assigned.
+ Strong analytical and product management skills required, including a thorough understanding of how to interpret customer business needs and translate them into application and operational requirements.
+ Excellent verbal and written communication skills and the ability to interact professionally with a diverse group, executives, managers, and subject matter experts.
+ Develop functional requirements specifications according to standard templates, using natural language.
+ Proactively communicate and collaborate with external and internal customers to analyze information needs and functional requirements and deliver the following artifacts as needed: Functional Requirements Document including Use Cases, User Interface Design, and Process Models.
+ Serves as the conduit between the customer community (internal and external customers) and the software development team through which functional requirements flow.
+ Collaborate with developers and subject matter experts to establish the design vision and analyze tradeoffs between usability and performance needs.
+ Elicit and drive functional requirements using interviews, document analysis, requirements workshops, business process descriptions, use cases, scenarios, business analysis and workflow analysis.
+ Critically evaluate information gathered from multiple sources, reconcile conflicts, decompose high-level information into details, abstract up from low-level information to a general understanding, and distinguish user requests from the underlying true needs.
+ Drive and challenge business units on their assumptions of how they will successfully execute their plans.
+ Responsible for designing solutions, as part of an integrated team, for software product offerings, enhancements, extensions, features and defect corrections.
+ Successfully engage in multiple initiatives simultaneously.
+ Will be accountable for Requirements Design time estimates in hours.
+ Needs to have light project management skills (for work streams that do not include a PM).
+ Presents Functional Designs in Business/IT review meetings.
+ Reviews Technical Design documents, Development integration tests and Quality Assurance test plans and/or matrices for conformance to design.
+ Facilitates definition and division of software development tasks among team members in an agile environment.
+ Perform other duties as assigned.
+ Adhere to all points of the creed.
Equivalent Education Level Required: Bachelor’s Degree in Computer Science.
Experience Required: 5 or more years of Business Requirements decomposition and Software Design. 5 or more years in Financial/Lending Services. Web application Design, Testing and Implementation. Reasonable database development. Agile development methodologies all preferred.
Knowledge Required: Excellent written and verbal communications skills as would be needed to communicate in person, by phone, and through email; adaptability and flexibility to changing environment; and comfortable working in a dynamic, high volume, fast-paced environment. Ability to read, write, evaluate, and apply information. Ability to interact professionally and exhibit appropriate social skills. Ability to understand and ensure compliance with policies, procedures, and laws governing our industry/business and products. Ability to develop and maintain business relationships. Demonstrated ability to systematically gather relevant information from different sources to address an issue and make prompt and insightful decisions. Excellent interpersonal skills including analytical, problem solving, organizational, issue resolution. Strong software development skills, including design, testing and deployment and support.
Physical Requirements: Sitting for long periods of time; standing occasionally; walking; bending; squatting; kneeling; pushing/pulling; reaching; twisting; frequent lifting of less than 10 lbs., occasional lifting of up to 20 lbs.; driving and having access during the workday to an insured and reliable transportation; typing; data entry; grasping; transferring items between hands and/or to another person or receptacle; use of office equipment to include computers; ability to travel to, be physically present at, and complete the physical requirements of the position at any assigned location.
Travel: As needed.
Attire: Business casual.
Other: Must be eligible to work in the USA and able to pass a background check.
Job LocationsUS-SC-Spartanburg US-DE-Wilmington
Address135 N. Church Street
Position TypeRegular Full-Time