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Security Operations (SOC) - Tier III Analyst

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Job Details
Job Order Number
Company Name
Physical Address

Wilmington, DE 19806
Job Description

Berkley Technology Services (BTS) is a dynamic company committed to providing world class IT services. We offer a unique culture, enabling our team members to be on the cutting edge of technology while delivering high quality solutions. Our functions include working with various third parties to develop, integrate, and support insurance systems of WRBC’s operating units. BTS strives to provide these functions in a holistic manner including helpdesk support, system connectivity, and operational support. Additional responsibilities include coordinating communications regarding best practices in the use of our supported systems and researching new technology. BTS is constantly growing and expanding to meet the changing demands of one of the most successful insurance organizations in the world.

If you are ready to jump start your career, BTS is the place for you. Visit us at to learn more information.

The main role and responsibilities of the Security Operations (SOC) – Tier III Analyst will be to join the Berkeley Incident Handling and Response team utilizing multiple security technologies and products to enhance the Security Operations teams ability to work collaboratively and efficiently while responding to threats. The individual in this role will work as a tier III analyst in the cyber security operations team and be responsible for carrying out on-site security monitoring operations. The Security Analyst will perform responsibilities associated with investigating escalated incidents for client’s Security Operations Center (SOC), conducting technical investigations for security incidents, providing process improvements, and driving implementation of new capabilities. He/she will serve as a technical escalation resource for other SOC Analysts and provide mentoring for skill development. The individual will partner with Security Engineers to implement and improve technology and process to enhance SOC monitoring, investigation, and response. In some cases and if skilled will also perform forensic investigations as needed or partner with external services to perform forensic investigations

+ Conduct multi-step breach and investigative analysis to trace the dynamic activities associated with advanced threats

+ Perform investigation and escalation for complex or high severity security threats or incidents

+ Serve as an escalation resource and mentor for other analysts

+ Work with SIEM Engineering and other security partners developing and refining correlation rules

+ Work on complex tasks assigned by leadership, which may involve coordination of effort among Level 1/2/3 analysts

+ Coordinate evidence/data gathering and documentation and review Security Incident reports

+ Assist in defining and driving strategic initiatives

+ Create and develop SOC processes and procedures working with Level 3, Level 2 and Level 1 Analysts

+ Provide recommendations for improvements to client’s Security Policy, Procedures, and Architecture based on operational insights

+ Define and assist in creation of operational and executive report

Minimum Qualifications (Education/Experience/Certification/Skills):

+ 7+ years of technical experience in Information Security, System Administration, or Network Engineering with at least 3 – 5 years of experience in Information Security

+ Extensive experience in Incident Response, Incident Handling and Security Operations

+ Experience performing live memory forensics and traditional dead box forensics

+ Advanced knowledge and expertise of using SIEM / EDR / NextGen Firewals / Packet Capture technologies for event investigation

+ Basic understanding of incident handling/incident response techniques within a cloud-based environment such as Google Cloud, Azure or AWS

+ Excellent understanding and working knowledge of current data protection, information security and cyber security practices and techniques

+ Proven ability to work well in a deadline-oriented environment

+ Hands-on mentality, very good analytical capabilities with diligent work attitude

+ Detailed knowledge of Unix, LINUX and Windows operating environments, Oracle database and SQL Server

+ Proven stakeholder management at technical and executive levels is a must

+ Proven ability to be ability to execute and deliver in a complex environment with grace

+ Ability to work with regulatory, legal and security best practices including General Data Privacy Regulation (GDPR), NYS DFS 23 NYCRR Part 500, Sarbanes-Oxley (SOX), ISO 27001/27002

+ Knowledge of program and project management experience a strong benefit

+ Proven ability to prioritize work load, work effectively on concurrent tasks, and be able to meet project deadlines

+ Excellent oral and written communication skills to effectively communication with both internal team and external contacts

+ Insurance and/or financial experience is desired, preferably within the commercial property and casualty lines

+ Strong technical and analytic aptitude

+ Ability and willingness to learn quickly

+ Excellent organizational and planning skills

Preferred Security Certifications and Education:

+ Bachelor’s degree in computer science or related field

+ Certified Incident Handler (GCIH)

+ Certified Intrusion Analyst (GCIA)

+ Networking Certifications (CCNA, etc.)

+ Platform Certifications (Microsoft, Linux, Solaris, etc.)

Soft skills:

+ Highly organized and detail oriented – able to function under pressure, trouble shoot, emplace structure where necessary and prioritize between competing activities

+ Approachable and outgoing with excellent verbal and written communication skills

+ Takes ownership and maintains accountability

+ Proven self-starter with energy, passion and drive

+ This role will suit a candidate with experience working for smaller organizations where they have been highly visible to the business and where initiative and pro-activity are key

+ Emotional intelligence and ability to get on with people and to get the best from them

Job ID: 2019-3180

Name: Berkley Technology Services LLC

Street: 101 Bellevue Parkway

Post End Date: 1/1/2020

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