Workforce Management Professional 2
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Dover, DE 19904
The Workforce Management Professional 2 applies and integrates advanced and predictive analysis, people metrics and reporting to develop strategic and operational insights for workforce decision-making (e.g., staffing, learning and development, talent management, diversity and human resource compliance). The Workforce Management Professional 2 work assignments are varied and frequently require interpretation and independent determination of the appropriate courses of action.
The Workforce Management Professional 2 assesses organizational staffing and identifies requirements and solutions to meet workforce objectives. Provides analysis of talent and staffing needs based on strategic planning at the enterprise level. Understands department, segment, and organizational strategy and operating objectives, including their linkages to related areas. Makes decisions regarding own work methods, occasionally in ambiguous situations, and requires minimal direction and receives guidance where needed. Follows established guidelines/procedures.
The Workforce Management Professional 2 will work cooperatively with the HCS team and with Technology, Experience & Optimization, Consumer Experience and other aligned partners, both locally and across the Company. The Workforce Management Professional 2 supports in defining & implementing improvement projects aligned with business strategies of HCS and Non-HCS priorities. Makes decisions regarding own work methods, occasionally in ambiguous situations, and requires minimal direction and receives guidance where needed. Follows established guidelines/procedures.
+ Bachelor’s degree
+ Less than 5 years of Workforce Management experience
+ Comprehensive knowledge of Microsoft Word, Excel and PowerPoint
+ Excellent written and oral communication skills
+ Strong analysis, critical thinking, and analytical problem solving skills
+ Ability to handle multiple tasks and deadlines with attention to detail
+ Must be passionate about contributing to an organization focused on continuously improving consumer experiences
+ Advanced Degree
+ Prior experience in Process or Project Management
+ Certified in Six Sigma Green Belt or PMP
Scheduled Weekly Hours
Mission: At Humana, our cultural foundation is aligned to helping members achieve their best health by delivering personalized, simplified, whole-person healthcare experiences. Recognizing healthcare needs continue to evolve for each person, for each family and for each community, Humana continuously creates innovative solutions and resources that help people live their healthiest lives on their terms -when and where they need it. Our employees are at the heart of making this happen and that’s why we are dedicated to building an organization of dynamic talent whose experience and passion center on putting the customer first.
Equal Opportunity Employer
It is our policy to recruit, hire, train, and promote people without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity or expression, disability, or veteran status, except where age, sex, or physical status is a bona fide occupational qualification. View the EEO is the Law poster.
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