Technical Product Support Coordinator
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Wilmington, DE 19806
Technical Product Support Coordinator
Job Posting Location
Like leading the pack?
So do we.
Technical Product Support Coordinator (SOS)
People who work well together accomplish amazing things. We are a company of helpful people teaming up to make a difference in global business and our local communities. Passionate about service quality and devoted to continuous improvement, at CSC we make sure businesses across the globe are running smoothly and efficiently.
The Technical Product Support Specialist will be engaged in coordinating and delivering the following services:
Analyze and trend systemic and process flows: Provide employee and customer support for our internal applications. Monitor and correct automated fulfillment errors. Create and maintain metrics and reports to monitor the business and provide insight. Identify and drive opportunities to continuously improve within all applications.
Partner with application support teams: Remedy system issues and prioritize system enhancements/defect fixes. Develop preliminary user stories, process diagrams, and other models to clarify the desired solutions. Work with the IT teams to create, implement, test, and deliver solutions.
Facilitate communication and resolution of customer technical issues: Coordinate DBS application activities while communicating effectively to all internal/external clients. Collaborate with Infrastructure teams to ensure that customer issues or concerns are addressed with the appropriate level of timeliness and attention.What technical skills, experience, and qualifications do you need?
Quality: Provides high quality services, processes, programs and products while consistently seeking ways to improve outcomes and enhance services.
+ Takes initiative in improving service, processes, programs and products
+ Remains aware and takes care of details that are easy to overlook or dismiss as insignificant
Analysis and Reasoning: Examines data to grasp issues, draw conclusions and solve problems.
+ Identifies key facts in a range of data. Sees underlying principles, patterns, or themes in data.
Self-Management: Manages own time, priorities and resources to achieve goals while maintaining composure and results.
+ Focuses time and effort on key tasks while grouping related tasks to be efficient. Handles high workloads, competing demands, vague assignments, interruptions, and distractions with poise and ease.
+ Remains steady and thrives under pressure, using it to fuel productivity and efficiency. Makes rational decisions and continues to perform effectively.
Why join us?
At CSC®, we’re always looking ahead, finding ways to improve and anticipate the future needs of our customers. Curiosity fuels our innovation and productivity drives our results. This proactive mindset has helped us adapt and create solutions that have enabled businesses to run smoother and smarter for more than 115 years.
CSC is committed to attracting, developing, and retaining talented people whose personal values align with ours. We empower our employees to bring the right solutions to market to meet customer demand. That is why we are the premier provider of global solutions for more than 180,000 businesses.
+ CSC is a great place to work with smart and dedicated people. We have been voted a Top Workplace for 12 consecutive years.
+ We offer challenging work and career opportunities. Most positions are filled with internal moves and employee referrals.
+ Employees are eligible for an annual success sharing bonus recognizing individual performance and a profit sharing bonus based on company performance.
+ CSC offers excellent benefits for you and your family, including 401(k) with employer match, medical/dental/life insurance, spouse and dependent life insurance, paid time off, tuition reimbursement, and more.
+ We recently completed building a new headquarters that supports current and future technology initiatives through open design, sit/stand workstations, digital interface points that enhance teamwork and collaboration, and alternative work environments with wireless access throughout the campus, including at our outside work areas. It’s an exciting time for us in terms of growth and expansion.
CSC helps businesses thrive online. We help effectively manage, promote, and secure our clients’ valuable brand assets against the threats of the online world. Leading companies around the world choose us to be their trusted partner, including more than half of the Interbrand® 100 Best Global Brands. Leveraging state-of-the-art technology, Digital Brand Services delivers outstanding outcomes through our unique account management structure. With our expert, dedicated team, you’ll have a daily point of contact to ensure your brand has the strength it needs to succeed in the 21st century. We help consolidate and secure, monitor and enforce, then optimize and promote your brands in order to maximize your digital presence, secure your digital intellectual property, and reduce costs. CSC is an equal opportunity employer.
Disclaimer: The information above describes the general nature and level of work performed by employees in this role. It is not intended to be a description of all duties, responsibilities, and qualifications.