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Job Details
Job Order Number
Company Name
Direct Mobile Transit
Physical Address
2110 Duncan Road, Suite 3
Wilmington, DE 19808
Job Description

This is a NON-MEDICAL emergency position.
Title: Transportation Dispatcher
Reports To: Owners
Job Function: Perform dispatching and trip bookings.
Duties and Responsibilities
• Maintains an up-to-date listing of mobility vans and assigned drivers.
• Assures ready access to an up-to-date route sheet for each scheduled route.
• Maintains cordial working relationships with assigned drivers
• Demonstrates a comprehensive knowledge of all facets of driver and driver duties as outlined in the operations manual.
• Demonstrates a comprehensive knowledge of roads and streets in New Castle County service area.
• Operate two-way communication systems as required.
• Communicate with Owners, outside organizations, businesses, government organizations, local police and others as appropriate in emergency situations and activities that require notification.
• Complete customer complaint and incidence reports when necessary.
• Communicate with drivers dispatching to needed locations to respond to routine request.

Duties and Responsibilities
• Maintain or assist in maintaining assigned files and records; receive and process information according to established guidelines and procedures.
• Operate standard office machines.
• Performs other duties as assigned.
• Maintain regular attendance.
Knowledge and Abilities
Knowledge Of:
• Modern office practices, procedures and equipment.
• Interpersonal skills using tact, patience and courtesy.
• Health and safety regulations.
• Operation of dispatching software
• Operation of online billing and payment system.
• Telephone techniques and etiquette.
Ability To:
• Perform dispatching and support duties for company.
• Speak clearly and distinctly.
• Learn and apply applicable department rules, regulations, policies and procedures.
• Understand and follow oral and written directions.
• Communicate effectively both orally and in writing.

Ability To:
• Work cooperatively with others.
• Maintain routine records.
• Analyze situations accurately and adopt an effective course of action.

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