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Customer Service Team Leader

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Job Details
Job Order Number
Company Name
Physical Address

Wilmington, DE 19806
Job Description

Customer Service Team Leader

Job Posting Location

Wilmington, DE

Job Code


Weekly Schedule

Monday-Friday 8:00-5:00

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Want to change the way business gets done?

Us too.

Accounts Receivable Team Lead

Wilmington, DE

We don’t believe in micromanaging people at CSC. Instead, we’ve created an environment where ambitious professionals like you have the freedom to work how, when, and where they are at their best. Sound like the kind of autonomy you’re looking for? Then this opportunity, to globally hunt and close new sales opportunities with large, international companies, could be the perfect role for you.

As a Global Accounts Receivable Manager you will manage a portfolio and team to reduce delinquency while maintaining the highest standards of customer service. Someone who is highly organized and thrives in a fast paced environment will do well in this position. Our most successful employees are service oriented and work well as a team player.

Some of the things you will you be doing

+ Provide strategic and tactical leadership for Global Accounts Receivable while delivering superior customer service

+ Responsible for developing and maintaining relationships with both internal and external customers

+ Create and enable a results-driven and continuous improvement culture within the team that looks to win and deliver upon the mission of the company

+ Meet performance goals and targets for efficiency, and quality

+ Review staff’s performance, coach/develop and assess training needs

+ Assisting account managers in the identification, acquisition, and retention of customers

+ Ensuring that customer relations are maintained at a high level

+ Review Key Performance Indicator trends and develop plans for improvement

+ Apply proactive and innovative leadership to issues impacting payment timeliness

What technical skills, experience and qualifications do you need?

+ Bachelor’s degree preferred, 5-10 years related experience may be considered in lieu of degree

+ Strong leadership skills with ability to work in a fast paced, high pressure environment

+ Previous experience in a customer focused environment, preferably in a similar role in Customer Service or service-focused area

+ Strong knowledge of computer applications such as Access, Word, Excel, PowerPoint, Salesforce, and Outlook – Oracle Financials a plus

+ Strong interpersonal and collaboration skills

+ Able to form, foster, and maintain strong positive business relationships across multiple business areas

+ Ability to demonstrate confidence and the ability to interact at all levels of the organization

+ Ability to develop and deliver information to leadership and peer group

+ Ability to influence and negotiate with both internal and external customers

+ Able to work independently as well as across functional or matrix team structures

+ Advanced analytical skills with the ability to collect, organize, analyze, and disseminate information with attention to detail and accuracy

+ A strong desire for continuous learning and a desire to grow professionally.

+ Strong Oral and Written Communications Skills

+ Strong Relationship Management skills

+ Proven ability to translate business strategy in to measurable objectives

Why join us?

At CSC®, we’re always looking ahead, finding ways to improve and anticipate the future needs of our customers. Curiosity fuels our innovation and productivity drives our results. This proactive mindset has helped us adapt and create solutions that have enabled businesses to run smoother and smarter for more than 115 years.

CSC is committed to attracting, developing, and retaining talented people whose personal values align with ours. We empower our employees to bring the right solutions to market to meet customer demand. That is why we are the premier provider of global solutions for more than 180,000 businesses.

+ CSC is a great place to work with smart and dedicated people. We have been voted a Top Workplace for 12 consecutive years.

+ We offer challenging work and career opportunities. Most positions are filled with internal moves and employee referrals.

+ Employees are eligible for an annual success sharing bonus recognizing individual performance and a profit sharing bonus based on company performance.

+ CSC offers excellent benefits for you and your family, including 401(k) with employer match, medical/dental/life insurance, spouse and dependent life insurance, paid time off, tuition reimbursement, and more.

+ We recently completed building a new headquarters that supports current and future technology initiatives through open design, sit/stand workstations, digital interface points that enhance teamwork and collaboration, and alternative work environments with wireless access throughout the campus, including at our outside work areas. It’s an exciting time for us in terms of growth and expansion.

About us

CSC is the world’s leading provider of business, legal, tax, and digital brand services to companies around the globe. From keeping your business in compliance and streamlining operations, to protecting and promoting your brand online, we use our expertise and personal approach to help your business run smoother. We are the business behind business. We are the trusted partner for 90% of the Fortune 500®, more than half of the Best Global Brands (Interbrand®), nearly 10,000 law firms, and more than 3,000 financial organizations. Headquartered in Wilmington, Delaware, USA since 1899, we have offices throughout the United States, Canada, Europe, and the Asia-Pacific region. We are a global company capable of doing business wherever our clients are-and we accomplish that by employing experts in every business we serve. CSC is an equal opportunity employer.

Disclaimer: The information above describes the general nature and level of work performed by employees in this role. It is not intended to be a description of all duties, responsibilities, and qualifications.

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