Deputy Account Delivery Leader
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Newark, DE 19713
The Deputy Account Delivery Leader supports the Account Delivery Leader in overseeing the technical organization and account support functions.
+ Provides reporting and monitoring support as directed by the Technical Services Director
+ Has responsibility for the architectural direction and technical delivery of the Enhancement services which includes the leadership and coordination of leveraged teams, local staff, and third party consulting teams.
+ Ensures the account is properly staffed; appropriate priority is given to staffing the projects on a timely basis.
+ Identify potential problems before they occur so that risk-handling activities can be planned and invoked as needed across the life of the product or work to mitigate adverse impacts on achieving objectives.
Education and Experience Required:
+ First Level University Degree or equivalent combination of education and experience.
+ 8 – 12 years relevant business experience.
+ Multi cultural and x-region experience desired ITIL/ITSM experience.
Knowledge and Skills:
+ Ability to build & manage strong customer relationship at the executive level.
+ Excellent influence & negotiation skill.
+ Ability to apply business management, financial concepts & contracts knowledge to analyze business needs and develop recommendations.
+ Ability to understand & analyze an issue or problem to develop & implement a corrective action plan.
+ Applies appropriate technical knowledge and methods to resolve very complex business issues Leadership ability to build & manage a cross cultural, cross tower, cross business team for effective & efficient customer support.
+ Ability to proactively & effectively manage risk on high to very high risk projects.
+ Coaches & mentors experts & specialist ADM Develops & consistently applies Quality & Continuous Improvement Plans.
+ Ability to develop & present high impact message to executive level management.
+ Excellent communication skills: verbal, written & presentation with the capability to represent the company at external customer & industry events.
+ Industry sector knowledge (finance, manufacturing, etc.).
+ Crisis & conflict management.
DXC Technology is EEO F/M/Protected Veteran/ Individual with Disabilities