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Deputy Account Delivery Leader

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Job Details
Job Order Number
JC147550431
Company Name
DXC Technology
Physical Address

Newark, DE 19713
Job Description

Job Description:

The Deputy Account Delivery Leader supports the Account Delivery Leader in overseeing the technical organization and account support functions.

Responsibilities:

+ Provides reporting and monitoring support as directed by the Technical Services Director

+ Has responsibility for the architectural direction and technical delivery of the Enhancement services which includes the leadership and coordination of leveraged teams, local staff, and third party consulting teams.

+ Ensures the account is properly staffed; appropriate priority is given to staffing the projects on a timely basis.

+ Identify potential problems before they occur so that risk-handling activities can be planned and invoked as needed across the life of the product or work to mitigate adverse impacts on achieving objectives.

Education and Experience Required:

+ First Level University Degree or equivalent combination of education and experience.

+ 8 – 12 years relevant business experience.

+ Multi cultural and x-region experience desired ITIL/ITSM experience.

Knowledge and Skills:

+ Ability to build & manage strong customer relationship at the executive level.

+ Excellent influence & negotiation skill.

+ Ability to apply business management, financial concepts & contracts knowledge to analyze business needs and develop recommendations.

+ Ability to understand & analyze an issue or problem to develop & implement a corrective action plan.

+ Applies appropriate technical knowledge and methods to resolve very complex business issues Leadership ability to build & manage a cross cultural, cross tower, cross business team for effective & efficient customer support.

+ Ability to proactively & effectively manage risk on high to very high risk projects.

+ Coaches & mentors experts & specialist ADM Develops & consistently applies Quality & Continuous Improvement Plans.

+ Ability to develop & present high impact message to executive level management.

+ Excellent communication skills: verbal, written & presentation with the capability to represent the company at external customer & industry events.

+ Industry sector knowledge (finance, manufacturing, etc.).

+ Crisis & conflict management.

DXC Technology is EEO F/M/Protected Veteran/ Individual with Disabilities


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