Customer Service Representative
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Wilmington, DE 19806
Customer Service Representative
Job Posting Location
Monday – Friday, 9:00am to 6:00pm
Enjoy collaborating with others to achieve great things?
We do too.
Customer Service Liaison Team – Customer Service Representative
What you’ll do for us:
+ Support CLS CSR’s in forms request, research and order entry
+ Research of state statues to provide customer state filing requirements
+ Recommending process improvements where applicable
+ Directly responsible to organize the workflow to meet customers’ time frames and demands
+ Maintaining and growing existing customer business by providing outstanding service and by recognizing and proactively offering appropriate services
+ Supports 3+ product groups
+ Responsible for $600K+ revenue
+ Contract Agent Requests
+ Patriot Act Agreements
+ Other Research/KB Charts – Research maybe charged hourly rate
+ File Direct Entry Rep Recovery processing
These are the qualifications, skills, and experience that will provide a successful foundation for the position:
+ Customer Service representative or Foreign filing experience a plus
+ Customer-service oriented
+ Excellent verbal and written communication skills
+ Problem solving skills
+ Energetic self-starter who thrives in a fast-paced, team oriented environment
+ Ability to multitask in a fast-paced, deadline-driven environment
+ Strong prioritization and time management skills
+ Strong attention to detail and accuracy
+ Has a “can do” attitude and a positive outlook
+ Flexibility and agility
+ Strong organizational skills
+ Strong computer skills and proficiency in MS Excel
+ Foreign filing experience is a plus
Why join us?
At CSC®, we’re always looking ahead, finding ways to improve and anticipate the future needs of our customers. Curiosity fuels our innovation and productivity drives our results. This proactive mindset has helped us adapt and create solutions that have enabled businesses to run smoother and smarter for more than 115 years.
CSC is committed to attracting, developing, and retaining talented people whose personal values align with ours. We empower our employees to bring the right solutions to market to meet customer demand. That is why we are the premier provider of global solutions for more than 180,000 businesses.
+ CSC is a great place to work with smart and dedicated people. We have been voted a Top Workplace for 12 consecutive years.
+ We offer challenging work and career opportunities. Most positions are filled with internal moves and employee referrals.
+ Employees are eligible for an annual success sharing bonus recognizing individual performance and a profit sharing bonus based on company performance.
+ CSC offers excellent benefits for you and your family, including 401(k) with employer match, medical/dental/life insurance, spouse and dependent life insurance, paid time off, tuition reimbursement, and more.
+ We recently completed building a new headquarters that supports current and future technology initiatives through open design, sit/stand workstations, digital interface points that enhance teamwork and collaboration, and alternative work environments with wireless access throughout the campus, including at our outside work areas. It’s an exciting time for us in terms of growth and expansion.
CSC is the world’s leading provider of business, legal, tax, and digital brand services to companies around the globe. From keeping your business in compliance and streamlining operations, to protecting and promoting your brand online, we use our expertise and personal approach to help your business run smoother. We are the business behind business. We are the trusted partner for 90% of the Fortune 500®, more than half of the Best Global Brands (Interbrand®), nearly 10,000 law firms, and more than 3,000 financial organizations. Headquartered in Wilmington, Delaware, USA since 1899, we have offices throughout the United States, Canada, Europe, and the Asia-Pacific region. We are a global company capable of doing business wherever our clients are-and we accomplish that by employing experts in every business we serve. CSC is an equal opportunity employer.
Disclaimer: The information above describes the general nature and level of work performed by employees in this role. It is not intended to be a description of all duties, responsibilities, and qualifications.