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IT Solution Delivery Specialist- Customer Experience/Commerc

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Job Details
Job Order Number
Company Name
Physical Address

Wilmington, DE 19806
Job Description

IT Solution Delivery Specialist- Customer Experience/Commercial Industry (Job Number: 206203W-01)



We are seeking a candidate who is
passionate about delivering Information Technology solutions to achieve the
growth, service, and productivity goals for multiple business lines within
Sales and Marketing.


In a dynamic environment, the successful
candidate will deliver in the following key areas:

+ Collaboratewith the Sales and Marketing IT Business Relationship Leaders as well asbusiness stakeholders to understand priorities, and work with the overallIT organization and partners to develop and maintain road maps.

+ Beaccountable for the successful delivery of solutions through directproject management and project oversight of IT partners on the Sales andService Cloud platform (

+ Ensurethe successful transition of solutions to the Service Deliveryorganization for on-going sustainment.

+ Identifyunmet needs and opportunities where Information Technology can deliverbusiness benefits and competitive advantages.

+ Contributeto the overall success of the company and function by infusing independentinternal and external research and analysis of technology related to Salesand Marketing.

+ Abilityto move between big picture thinking and detailed analysis.

+ ExecuteScrum Master responsibilities in an Agile environment.

Your keyresponsibilities:

+ Assessbusiness needs, design, prioritize, monitor, and manage enhancementrequests

+ Gatherbusiness and functional requirements, by scoping, defining, andprioritizing requirements andcommunicating to the appropriate IT groups.

+ Understandand document requirements for configuring, testing, and launchingSalesforce solutions.

+ Mapfunctional requirements to Sales or Service Cloud ( and functionality.

+ Understandlegacy systems and translate features into requirements for the Salesforceplatform (including data migration and integration requirements).

+ Evaluateinformation gathered from multiple sources, reconcile inconsistencies andbreak down high-level information into details.

+ administration and security


Your qualification profile:

+ Bachelor’s degreein Information Technology or related field

+ Salesforce.comCertification

+ Passion for and anunderstanding of Sales and Marketing processes

+ Comfortable withengaging business colleagues and leadership to reinforce the benefits ofprocess design and technology capabilities

+ Comfortable withleading multiple projects in a fast-paced environment

+ Demonstrated 5years of IT experience with Sales or Service Cloud (

+ Demonstrated 3years of project management experience

+ Excellentinterpersonal skills

+ Strong written andoral presentation skills

+ Demonstratedability to solve complex problems

+ Desire toparticipate in on-going training in technologies and business domains

+ Willingness totravel domestically and internationally 5% of the time as needed

+ Flexibility inwork hours as this is a global role


+ Scrum Experience

+ Project ManagementProfessional (PMP) Certification

+ Strongunderstanding of master and reference data

+ Basicunderstanding of databases and data modeling

At DuPont, we have an unbridled
commitment to deliver essential innovations that enrich people’s lives, enable
sustainable development and foster human potential for generations to come.

Innovations developed from highly
engineered products and naturally sourced ingredients shape industries and
everyday life. From smarter homes to more efficient cars, from better ways of
digitally connecting to new tools that enable active and healthy lifestyles…in
all these areas and many more, we’re working with customers to transform their
ideas into real world answers that help humanity thrive.

Coupled with core values and
excellent compensation & benefits… Together, we’re turning possibilities
into real world answers that help humanity prosper!

Primary Location: NA-United States-Delaware-Wilmington

Organization: Corporate

Schedule: Full-time

Education Level: Bachelor’s Degree (±16 years)

Employee Status: Regular

Job Type: Experienced

DuPont is an equal opportunity employer. Qualified applicants will be considered without regard to race, color, religion, creed, sex, sexual orientation, gender identity, marital status, national origin, age, veteran status, disability or any other protected class. If you need a reasonable accommodation to search or apply for a position, please visit our Accessibility Page for Contact Information. For US Applicants: See the “Equal Employment Opportunity is the Law” poster.

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