Technology Client Service Analyst
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Wilmington, DE 19806
As a member of our Business Analysis team, you’ll play a crucial role in identifying, improving and developing technology solutions that drive our strategic goals. This is a tremendous opportunity to learn about high-priority initiatives and collaborate with colleagues throughout the firm. Working at the intersection of business and technology, you’ll sharpen your understanding of business processes and data analysis, while continuing to develop your leadership, management and communication skills. No matter where your career ultimately takes you, you’ll make a meaningful impact and lasting connections with outstanding colleagues and mentors.
This role requires a wide variety of strengths and capabilities, including:
+ BS/BA degree or equivalent experience
+ A strong understanding of at least one business function in the firm, as well as a broader understanding of other areas.
+ Proficiency in business applications, data usage and management
+ Ability to liaison between lines of business and the development team, while working with a wide range of stakeholders and collaborating with your team.
+ Ability to work collaboratively in teams and develop meaningful relationships to achieve common goals
+ Deep understanding of SDLC, with strong preference for experience working in an Agile environmentand ability to manage multiple projects
+ Ability to advise business partners and clients on feasibility of service level requests based on throughput capabilities, current/future state architecture(s) and other related technical contractual terms.
+ Ability to compile, assess & address business and client surveys related to application and organizational performance.
+ Experience in data analytics, and compilation of client data for internal and external review and reporting to senior management.
+ Ability to take ownership of, and maintain governance structure & backlog for internal systems which provide client configuration data
+ Working knowledge of merchant services / payments line of business strongly preffered.
Our Consumer & Community Banking Group depends on innovators like you to serve nearly 66 million consumers and over 4 million small businesses, municipalities and non-profits. You’ll support the delivery of award winning tools and services that cover everything from personal and small business banking as well as lending, mortgages, credit cards, payments, auto finance and investment advice. This group is also focused on developing and delivering cutting edged mobile applications, digital experiences and next generation banking technology solutions to better serve our clients and customers.
When you work at JPMorgan Chase & Co., you’re not just working at a global financial institution. You’re an integral part of one of the world’s biggest tech organizations. In our global technology centers, our team of 50,000 technologists design, build and deploy everything from enterprise technology initiatives to big data and mobile solutions, as well as innovations in electronic payments, cybersecurity, machine learning, and cloud development. Our $11B annual investment in technology enables us to hire people to create innovative solutions that are transforming the financial services industry. Apply today, and put your passion for technology to work at JPMorgan Chase & Co.
At JPMorgan Chase & Co. we value the unique skills of every employee, and we’re building a technology organization that thrives on diversity. We encourage professional growth and career development, and offer competitive benefits and compensation. If you’re looking to build your career as part of a global technology team tackling big challenges that impact the lives of people and companies all around the world, we want to meet you.
JPMorgan Chase is an equal opportunity and affirmative action employer Disability/Veteran.