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Intermediate Cash & Trade Processing Analyst 1

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Job Details
Job Order Number
JC146371299
Company Name
Citi
Physical Address

New Castle, DE 19720
Job Description

Provide end-to-end resolution of inquiries and investigations for the Lockbox products in order to enhance the client experience; with the goal of driving down inquiries, increasing quality and reducing cycle time. •Ownership of end-to-end case management •Leverage product knowledge to research and resolve investigations within standards •Liaise between Service Representatives & Clients for timely problem identification and resolution and provide real time support •Participate in client conference calls •Partner with product/process specialist to develop and maintain process & product knowledge •Work collaboratively with teammates and internal teams to exceed client’s expectations •Work independently and efficiently to achieve high level of productivity •Execute against strategies to drive down inquiries & cycle time and increase quality •Proactively identify issues and engage clients to communicate opportunities to enhance their internal processes •Promote self-service opportunities •Create and maintain strong network with internal colleagues, stakeholders and external clients


Grade :All Job Level – All Job FunctionsAll Job Level – All Job Functions – US


Time Type :Full time


Citi is an equal opportunity and affirmative action employer.

Minority/Female/Veteran/Individuals with Disabilities/Sexual Orientation/Gender Identity.

Citigroup Inc. and its subsidiaries (“Citi”) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity CLICK HERE at https://www.citigroup.com/citi/accessibility.html .

To view the “EEO is the Law” poster CLICK HERE at https://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf . To view the EEO is the Law Supplement CLICK HERE at https://www.dol.gov/ofccp/regs/compliance/posters/pdf/OFCCP_EEO_Supplement_Final_JRF_QA_508c.pdf .

To view the EEO Policy Statement CLICK HERE at http://citi.com/citi/diversity/assets/pdf/eeo_aa_policy.pdf .

To view the Pay Transparency Posting CLICK HERE at https://www.dol.gov/ofccp/pdf/pay-transp_unformattedESQA508c.pdf .

Citi is an equal opportunity and affirmative action employer.
Minority/Female/Veteran/Individuals with Disabilities/Sexual Orientation/Gender Identity.


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