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Service Desk Associate

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Job Details
Job Order Number
Company Name
Christmas Tree Shops/andThat!
Physical Address
19563 Coastal Hwy
Rehoboth Beach, DE 19971
Job Description

Christmas Tree Shops is growing and so is our need for more talented associates. We offer a distinctive, fast paced, and dynamic retail environment where you can truly make a difference AND have a very real opportunity to grow your career! If you are looking for a retail growth company that values both its people and its customers, has a winning track record, and an even brighter future, your search is over – you have discovered Christmas Tree Shops!
Specifically we are seeking the following Part Time positions in our Rehoboth Beach DE store:

Service Desk Associates

The Service Desk Associate oversees activities at the Front End which includes the operation of the Customer Service Desk. The Service Desk Associatet works in a high paced environment and must maintain a calm, professional demeanor while ensuring that all transactions are being processed in an accurate manner while meeting sales and productivity goals.

Key Responsibilities:
Cover the service desk area, responds or redirects inquiries, and ensures follow through
Partner with associates to provide increased service to customers in response to specific needs and requests
Troubleshoot and provides solutions for customer complaints, escalating to supervisor when necessary
Monitor customer transactions; ensures efficient processing time for checkout. (Managing lines and back up calls)
Direct and coordinate lane assignments and front-end associate break and meal periods
Responsible for authorizing transactions and turning keys when necessary
Perform additional duties as required including, but not limited to, stocking, freight processing, price changes, cart retrieval

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