Healthcare Member Call Center Representative
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Newark, DE 19713
DXC Technology (NYSE: DXC) is the world’s leading independent, end-to-end IT services company, helping clients harness the power of innovation to thrive on change. Created by the merger of CSC and the Enterprise Services business of Hewlett Packard Enterprise, DXC Technology serves nearly 6,000 private and public sector clients across 70 countries. The company’s technology independence, global talent and extensive partner alliance combine to deliver powerful next-generation IT services and solutions. DXC Technology is recognized among the best corporate citizens globally. For more information, visit http://www.dxc.technology/.
Candidate will answer incoming calls from members to provide Healthcare premium information, troubleshoot inquiries, and handle escalated calls. This position is full time 8 hours a day in a call center environment.
+ Experienced in a call center environment answering phones.
+ Phone coverage encompasses 100% of the workload.
+ Responsible for validating customer entitlement, log case for the purpose of routing or dispatching an end-user to the proper resources.
+ Monitor the service event through completion for compliance.
+ Manage the service requests of members through different access channels.
+ Reviews member feedback related to member entitlement and case management and analysis of statistics related to customer access (phone) and case management.
+ Participates in projects for process or quality improvements.
+ Works with escalated members and recommends actions in post incident reviews.
Education and Experience Required:
+ 3-5 years’ experience in healthcare.
+ Prior Call Center experience preferred
+ Bilingual in Spanish (reading, writing, speaking) is preferred
Knowledge and Skills:
+ Excellent written/verbal communication skills and customer service skills.
+ Strong attention to detail, knowledge retention, flexibility and ability to remain calm under pressure
+ Office experience and skills, possibly in a lead capacity.
+ Ability to research and resolve inquiries.
+ Self-motivated with strong time management and organizational skills.
+ Ability to work on multiple assignments/issues with limited instructions from leadership.
+ Knowledge of operating systems and MS Office products
DXC Technology is EEO F/M/Protected Veteran/ Individual with Disabilities