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Customer Service Leader

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Job Details
Job Order Number
Company Name
Royal Farms Store #171
Physical Address
Sussex County
Sussex, DE 19947
Job Description

The Customer Service Leader is considered a full time employee. Customer Service Leaders should have open availability and are expected to work any shifts including holidays and weekends. Customer Service Leaders primarily work third shift. This position is an entry level management position and requires at least six months of restaurant/food service supervisory experience
Handles customer complaints in a courteous and professional manner
Demonstrates outstanding Customer Service at all times
Coaches, directs and empowers employees to provide excellent customer service
Masters and ensures completion of all shift job list duties
Maintains an awareness of cleanliness both inside and outside of the store and takes corrective action as needed
Completes all duties of the Customer Service Associate or Food Service Associate as needed
Prepares bank deposits and completes daily paperwork as needed
Performs duties associated with shift change by counting and verifying currency and coin in cash drawer at the beginning and at the end of the shift
Ensures proper operation, breakdown, cleaning and maintenance of equipment
Monitors and ensures food service items are displayed in an appealing manner offering the freshest product available to the customer
Ensures all products are cooked and held per H.A.C.C.P guidelines
Maintains a safe working and shopping environment at all times through enforcement of safety and security procedures

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