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Store Leader

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Job Details
Job Order Number
Company Name
Royal Farms Store
Physical Address
Sussex County
Sussex, DE 19947
Job Description

Job purpose:

The primary purpose of the Store Leader position is to be a profitably lead the day-to-day operations of a Royal Farms store. The ideal candidate for the Royal Farms team would be a person
who would create a positive store culture by treating employees fairly and with respect. Additionally, they would be self-motivated, dependable, and able to work effectively in a fast-paced
environment while maintaining 100% total customer focus and operational excellence.

Duties and responsibilities:

• Ensuring that every customer receives outstanding service by providing a friendly environment, which includes greeting and acknowledging customers, maintaining outstanding standards,
product knowledge and all other components of customer service
• Respond to customer requests in a timely manner
• Support and follow all safety and loss prevention initiatives
• Building an effective retail team through, training and development; supplying meaningful and timely performance feedback
• Implement strategy to maintain operational excellence and consistency in store cleanliness, customer service, food safety, merchandising, and just in time replenishment
• Monitor and analyze business processes and results to profitably achieve Royal Farms goals
• Adhere to the execution of established Royal Farms rules, policies, procedures, and systems
• Ensure the proper execution of all Royal Farms marketing programs
• Connect with the community in which we operate to establish positive relationships, development and store success
• Keep the Royal Farms brand top of mind in every decision you make about the company
• Provide leadership to their retail team members to ensure a pleasant customer service experience.
• Respond to customer’s needs
• Solicit customer feedback through various communication vehicles
• Develop and implement a strategy that will consistently meet the expectations of all customers
• Conduct meetings with retail team members and encourage on-going open communication, feedback and follow-up Highly effective communication
• Ensure the proper execution of all Royal Farms marketing programs
• Ensuring the compliance of Royal Farms’ policies, procedures, and systems (people, safety, assets, etc.)
• Resolution oriented in all Employee Relations (ER) activities; provides ER assistance to Store Leaders; is proactive in addressing ER needs
• Ensuring the compliance of Royal Farms’ policies, procedures, and systems (people, safety, assets, cash, etc.)
• Complete other tasks as assigned

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