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Sales Engineer, Senior

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Job Details
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Company Name
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Dover, DE 19904
Job Description

Position Description

What does a great Sales Engineer, Senior do?

Sales Engineering is charged with providing subject matter and technical expertise in sales opportunities to facilitate the discovery and capture of business needs and opportunities, to develop and analyze solutions, and to engender confidence and credibility through presentation and direct interaction. The position is in support of Fiserv’s Payments product portfolio, specifically Fiserv’s PEP+ and ARP/SMS systems from both an on-premise implementation and an outsourcing perspective.

Basic Qualifications for Consideration:

+ High School Diploma

+ 10 +years experience with financial institutions or technology vendors servicing financial institutions along with related Software and/or Outsourcing experience with a focus on Payments.

+ 5+years experience in sales, pre-sales or implementation of software solutions, ideally in a similar solution area.

+ Experience with PEP+ and ARP-SMS solutions.

+ Experience indicating an understanding of / or ability to quickly acquire in depth knowledge of multiple product lines in support of the responsibilities above.

+ Experience indicating ability as an independent problem solver able to solve problems without precedents or guidelines.

+ Proven ability to understand and effectively communicate with multiple functional groups.

+ Experience indicating an understanding of /or ability to quickly acquire in depth understanding of relevant markets.

Preferred Qualifications for Consideration:

+ Bachelor’s Degree in business, accounting, finance, and/or related field or equivalent experience.

+ A demonstrated understanding of how financial services organizations perform payments.

+ Broad business insight and understanding of different payment processes including ACH, Wire, SWIFT, etc.

+ Ability to confirm solution fit and identify customer specific benefits that will help contribute to a unique business value offering.

+ Ability to understand and articulate customer business requirements and develop the corresponding proposal design.

+ Adaptable and flexible in approach to winning long-term business relationships.

+ An understanding of common databases (Oracle, SQL, Sybase, DB2), networking, and operating systems.

+ An understanding of business intelligence and associated reporting tools (Crystal, Cognos, Actuate, Business Objects).

+ Ability to communicate technical and business information to widely dynamic audiences.

+ Strong organizational skills.

+ Strong communications skills (written and oral).

+ Strong presentation skills.

+ Ability to operate and work as part of a team.

+ Advanced knowledge of solution sales methodology and Fiserv customer buying process.

+ Ability to effectively react in dynamic, customer facing situations.

+ Knowledge of the workings of a broad range of financial institutions, financial processes and financial instruments.

+ Knowledge of the sales engineering function and sales engineering processes within a software organization.

+ Strong analytical skills, both financial and non-financial.

+ In depth understanding of trends affecting the markets Fiserv Payments products serve.

+ High degree of integrity in appearance and manner.

+ Broad eye for business and understanding of financial services processes.

+ Strong technical skills.

+ Strong skill level with Microsoft office products (Word, Excel, PowerPoint, Visio, etc.).

+ Positive relationship building skills both internally and externally.

+ Strong problem-solving skills and attention to detail.

+ Responsive, reliable and results oriented.

+ Ability to travel domestically and internationally, including nights or weekends as required.

Sales engineer responsibilities:

+ Work closely with the Sales team to provide full assistance in support of the successful achievement of sales targets while adhering to cost of sales objectives.

+ Illustrate the value of the Payments product portfolio to prospects in a compelling manner.

+ Responsible for aligning the Payments product portfolio capabilities (products and services) with client business requirements through a professional and ethical business approach which endorses Fiserv’s values.

+ Participate in the development & completion of submitted RFI/RFP documents, bid coordination, prospect qualification, discovery and requirements gathering, product demonstrations, technical discussions, and design solution proposals.

+ Promote and support sales opportunities into existing Fiserv accounts and help to ensure that customers are successful in their objectives and remain reference-able for Fiserv.

+ Adhere to solution selling techniques in line with the Fiserv Way of Selling tools and methods.

+ Represent Fiserv at Trade Show events and conferences to increase brand and solution visibility (company booth, panel discussions, industry speaker, etc.).

+ Develop credibility and confidence with prospects through the sales lifecycle through the demonstration of expertise and strong engagement skills.

+ Coordinate with Product Management and Development to ensure that the necessary environments and the most current demonstrable product release is available for use.

+ Develop demonstration strategies to promote strategic features and capitalize on customer and market driven value propositions.

+ Responsible for staying abreast of product roadmap and maintaining ability to communicate roadmap to prospects and clients in support of business opportunities.

+ Responsible for understanding business and technical problems addressed by the products including key regulations, business drivers, evolving business needs, etc.

+ Responsible for staying current on competitive analyses and understanding differentiators between the company and its competitors.

+ Responsible for providing feedback from the market to Product Management and Development regarding products including identification of gaps between product functionality and market/customer demands.

Learn more about us.

In a world moving faster than ever before, Fiserv helps clients deliver solutions in step with the way people live and work today – financial services at the speed of life. With 24,000 associates, we help more than 12,000 clients worldwide create and deliver solutions to enable today’s consumer to move and manage money with ease, speed and convenience. Our Aspiration is to move money and information in a way that moves the world. As a FORTUNE™ 500 company and one of FORTUNE Magazine World’s Most Admired Companies for the sixth consecutive year, we are committed to excellence and purposeful innovation.

In this role, you will be aligned to our Financial & Risk Management solutions business (FRMS). Our solutions help financial institutions optimize their use of and return on capital by making risk actionable and transparent within their organizations. Solutions are offered in multiple delivery modes including software products, customer-funded development, alliance services, consulting, ASP and hosted services.

We welcome and encourage diversity in our workforce. We are an equal opportunity employer/disability/vet.

Explore the possibilities of a career with Fiserv and Find Your Forward with us.

Fiserv is an Equal Opportunity Employer/Disability/Vet. Visit for more information.

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