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Associate, Technology Support

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Job Details
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Wilmington, DE 19806
Job Description

Associate, Technology Support

Wilmington, US


About BlackRock

BlackRock’s business is investing on behalf of our clients, from large institutions to parents and grandparents, doctors and teachers who entrust their savings to us. We are committed to our clients-period. Our promise is to offer them the clearest thinking about what to do with their money and the products and services they need to secure a better financial future.

That’s why investors of all kinds have made us the world’s largest asset manager, entrusting us with trillions of dollars, and it’s why companies, institutions and global governments come to us for help meeting their biggest financial challenges.

Job description


About this role

Technology & Enterprise Services

Technology and Enterprise Services (TES) is a driving strength behind the BlackRock employee experience – delivering strategic technology, security, facilities and real estate solutions. TES seeks to provide employees with robust technology infrastructure and strategic workplace solutions to deliver a consistent and global experience, while balancing information security and data integrity.

The TES organization consists of the following teams:

+ Enterprise Security (GES)

+ Information Security (GIS)

+ Global Technology Infrastructure (GTI)

+ Global Real Estate (GRE)

+ Global Digital Workplace (GDW)

+ Data Ops Engineering (DOE)

+ Artificial Intelligence Labs (AIL)


Telecommunication and Expense Management

The Telecommunication Expense Management team is responsible for the quoting and provisioning of Data and Voice circuits for BlackRock globally. We are also responsible for the invoice and expense management associated with all of our Telco vendors. This includes oversight of payment to all of our carriers. The team leads data/voice circuits, telephone services and mobile wireless services globally expansive of our Aladdin clients. We have a budget of 30+m. We are responsible for the management of inventory of all services as well.

Role Responsibilities

To be successful in this role, the main responsibilities are:

+ You will own the quoting, provisioning, ordering and installation for voice & data circuits.

+ Wired line inventory circuit management.

+ You will be a great partner with Global Telecommunication Carriers.

+ Fiscal management of the annual budget of 34+m

+ Partnering with TEM’s client bases – Networking, Telecommunication, Finance, Sourcing and Vendor Management and Aladdin teams.

+ Respective reporting to our various clientele.

+ Collaborating with the BlackRock Accounts Payable team to ensure Telecom carriers receive timely payments for services rendered.

+ Research and challenge a threshold break on invoices that are billing either higher or lower of the original contracted rates.

+ Accountable for timely delivery of services for assigned projects and BAU.

+ Flexibility to cover for wireless initiatives when required.

You will have a telecom expense management background and experience with data and voice circuits. Inventory control background a plus. You have experience with Excel and reporting. You should have a minimum of 2 years of experience in the Telecom space. You possess effective communication and leadership skills. You have the ability to meet ambitious deadlines for delivery of telecom services and be detail oriented. Your background should include a history of driving automated creative changes to manual efforts.

BlackRock is proud to be an Equal Opportunity and Affirmative Action Employer. You will receive consideration, including minorities, women, protected veterans and individuals with disabilities.

About BlackRock

BlackRock’s purpose is to help more and more people experience financial well-being. As a fiduciary to investors and a leading provider of financial technology, our clients turn to us for the solutions they need when planning for their most important goals. As of June 30, 2019, the firm managed approximately $6.84 trillion in assets on behalf of investors worldwide. For additional information on BlackRock, please visit Twitter: @blackrock at Blog: at LinkedIn: .

BlackRock is proud to be an Equal Opportunity and Affirmative Action Employer. We evaluate qualified applicants without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, disability, protected veteran status, and other statuses protected by law.

BlackRock will consider for employment qualified applicants with arrest or conviction records in a manner consistent with the requirements of the law, including any applicable fair chance law.

Job requisition #


Team background

We are working with Big Data, creating new digital products and always looking for a chance to disrupt our industry for the better. There is a real sense of purpose to our work in that we’re innovating to solve some of the world’s most complex challenges in order to help more and more people achieve financial well-being.

BlackRock is proud to be an Equal Opportunity/Affirmative Action Employer. We are committed to equal employment opportunity to all applicants and existing employees and we evaluate qualified applicants without regard to race, creed, color, national origin, sex (including pregnancy and gender identity/expression), sexual orientation, age, ancestry, physical or mental disability, marital status, political affiliation, religion, citizenship status, genetic information, veteran status, or any other basis protected under applicable federal, state, or local law. View the EEO is the Law poster here at and its supplement here at . The pay transparency policy is available here at .

BlackRock is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please send an e-mail to and let us know the nature of your request and your contact information.

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