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Collections Optimization VP

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Job Details
Job Order Number
Company Name
Physical Address

Wilmington, DE 19806
Job Description

Collections and Recoveries Management, VP
Wilmington, DE

Barclays US Consumer Bank is one of the fastest-growing top 10 credit card issuers and online banks in the United States. The bank creates customized, co-branded credit card programs for some of the country’s most successful travel, entertainment, retail and affinity institutions, and offers its own branded credit cards, online savings accounts and CDs, and personal loans. For more information, please visit

The Barclays US Consumer Bank Customer Office is accountable to drive long term customer satisfaction, outstanding communications and sustainable financial returns from the existing customer portfolio of one of the fastest growing Banks in the US. We do this by using a risk/reward based approach to ensure we are optimally meeting customer needs across the full lifecycle, providing a frictionless experience, and developing and delivering excellent communications to prospective and existing customers.

The VP of Collection Management is accountable to develop and drive programs to support collections and recoveries efforts within Barclays US Consumer Bank, within full operational control and credit risk parameters.

What will you be doing?
•Strategy and Planning
•Partner with risk and operational teams to develop and agree strategy and approach for collections and recoveries management representing first line business needs.
•Accountable for the execution of the agreed plan, ensuring appropriate strategy review mechanisms are in place to monitor progress.
•Risk Management Framework (RMF)
•Ensure that an appropriate risk appetite and risk management framework underpins collections and recovery strategy and execution.
•Accountable for ensuring accurate, transparent and timely reporting on strategy, performance and risk profile is developed.
•Leadership and Execution:
•Evolve operating model with cross functional partners within BUSCB and other areas of Barclays.
•Work with cross functional team to develop KPIs and tracking, goal setting, and meeting cadence.
•Risk Culture:
•Develop a strong Culture based on the Barclays Values as articulated in the Barclays Way and the tone from the top on how to “Live the Values”.

What we’re looking for:
•8-10 years’ experience with progressive levels of responsibility developing and executing customer facing programs, including experience in Collections in a lending business
•Bachelor’s Degree or equivalent experience
•8-10 years’ experience with analytics and data and driving results and planning

Skills that will help you in the role:
•Graduate/undergraduate degree highly preferred
•Ability to work effectively with cross-functional teams in a matrix environment across multiple geographies.
•Entrepreneurial – able to work with ambiguity, providing structure to unstructured situations.
•Operates well in a “roll up your sleeves” environment.
•Excellent verbal and written communications skills

Where will you be working?
Barclays’ Wilmington campus includes two beautiful buildings located along the historic Wilmington Riverfront. A glance out our windows reveal a scenic look at the Christina River, along with a growing riverfront community of luxury apartments, shops, and restaurants. Additionally, the Wilmington train station is a short walk away making travel from New York and Washington, DC convenient.

Interested and want to know more about Barclays? more details.

Our Values
Everything we do is shaped by the five values of Respect, Integrity, Service, Excellence and Stewardship. Our values inform the foundations of our relationships with customers and clients, but they also shape how we measure and reward the performance of our colleagues. Simply put, success is not just about what you achieve, but about how you achieve it.

Our Diversity
We aim to foster a culture where individuals of all backgrounds feel confident in bringing their whole selves to work, feel included and their talents are nurtured, empowering them to contribute fully to our vision and goals. It is the policy of Barclays to ensure equal employment opportunity without discrimination or harassment on the basis of race, color, creed, religion, national origin, alienage or citizenship status, age, sex, sexual orientation, gender identity or expression, marital or domestic/civil partnership status, disability, veteran status, genetic information, or any other basis protected by law.

Our Benefits
Our customers are unique. The same goes for our colleagues. That’s why at Barclays we offer a range of benefits, allowing every colleague to choose the best options for their personal circumstances. These include a competitive salary and pension, health care and all the tools, technology and support to help you become the very best you can be. We are proud of our dynamic working options for colleagues. If you have a need for flexibility, then please discuss this with us.

Title: Collections Optimization VP

Location: Delaware-Wilmington

Requisition ID: 90238582

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