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Application Support Engineer

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Job Details
Job Order Number
Company Name
JPMorgan Chase
Physical Address

Wilmington, DE 19806
Job Description

Working in Application Support means you’ll use both creative and critical thinking skills to maintain application systems that are crucial to the daily operations of the firm. You’ll work collaboratively in teams on a wide range of projects based on your primary area of focus: design or programming. While learning to fix application and data issues as they arise, you’ll also gain exposure to software development, testing, deployment, maintenance and improvement, in addition to production lifecycle methodologies and risk guidelines. Finally, you’ll have the opportunity to develop professionally -and to grow your career in any direction you choose.

Roles & Responsibilities

+ Manage and communicate high impacting production issues across complex, customer facing enterprise applications

+ Leverage production support findings to identify and implement automation initiatives that reduce toil and eliminate customer impact

+ Implement robust monitoring and self-healing solutions that detect and resolveissues before they are visible to users or customers

+ Influence the Agile/DevOps transformation by building trusted relationships with Application Development, Business and other support teams

+ Act as the custodian of the production environment and adhere to and promote strict project lifecycle methodologies while ensuring all relevant change management procedures are being followed

+ Interact with various teams to ensure a stable production environment, including but not limited to client facing support, application developers, business analysts, infrastructure, build & deployment and quality assurance

+ Develop and utilize core support tools and processes to perform work while improving day to day practices for support team members with the goal of delivering service improvements to the business

+ Maintain documentation on issue corrective actions in-line with best practice to ensure knowledge accessibility and continuous learning across the team

This role requires a wide variety of strengths and capabilities, including:

+ BS/BA degree or equivalent experience

+ 8+ years of related IT experience in prod support, engineering, system administration and/or application development

+ Working knowledge in one or more general purpose programming languages, plus an interest in learning other coding languages and skills as needed

+ Working knowledge of development toolset to design, develop, test, deploy, maintain and improve software, and at least one Database technology -Sybase, Oracle, MS SQL, or Cassandra

+ Excellence in at least one Scripting Language – Bash, Perl, Ksh, Ruby,or Python

+ Working knowledge of Unix/Linux and/or WindowsServer

+ Excellent working knowledge of production support role, incident, and change management

+ Experience with Monitoring Tools such as Splunk, Wily, DynaTrace or Geneos; scheduling tools such as Control M and/or Autosys, MQ/UM helpful

+ Working knowledge of Networking – TCP/IP, DNS, Global Load Balancing, Local Load Balancing, at least one clustering technology (Symantec or Windows Clustering), Tomcat and/or IBM WebSphere, Apache, HIS, or IIS

+ Familiarity with Ansible or other automation tools, Virtualization Technologies – ESX and/or AIX LPAR, data storage technology – SAN or NAS

+ Experience with building or supporting Cloud Technology such as AWS, Cloud Foundry or Google Cloud

Our Consumer & Community Banking Group depends on innovators like you to serve nearly 66 million consumers and over 4 million small businesses, municipalities and non-profits. You’ll support the delivery of award winning tools and services that cover everything from personal and small business banking as well as lending, mortgages, credit cards, payments, auto finance and investment advice. This group is also focused on developing and delivering cutting edged mobile applications, digital experiences and next generation banking technology solutions to better serve our clients and customers.

When you work at JPMorgan Chase & Co., you’re not just working at a global financial institution. You’re an integral part of one of the world’s biggest tech companies. In 20 technology centers worldwide, our team of 50,000 technologists design, build and deploy everything from enterprise technology initiatives to big data and mobile solutions, as well as innovations in electronic payments, cybersecurity, machine learning, and cloud development. Our $10B+ annual investment in technology enables us to hire people to create innovative solutions that will are transforming the financial services industry.

At JPMorgan Chase & Co. we value the unique skills of every employee, and we’re building a technology organization that thrives on diversity. We encourage professional growth and career development, and offer competitive benefits and compensation. If you’re looking to build your career as part of a global technology team tackling big challenges that impact the lives of people and companies all around the world, we want to meet you. It’s time to take your career to the next level, and we can help. Apply today.

JPMorgan Chase is an equal opportunity and affirmative action employer Disability/Veteran.

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