Store Manager - Mid-Atlantic - Outlet
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Rehoboth Beach, DE 19971
Coach is a leading design house of modern luxury accessories and lifestyle collections, with a long-standing reputation built on quality craftsmanship. Defined by a free-spirited, all-American attitude, the brand approaches design with a modern vision, reimagining luxury for today with an authenticity and innovation that is uniquely Coach. All over the world, the Coach name is synonymous with effortless New York style.
A member of the Tapestry family, we are part of a global house of brands that has unwavering optimism and is committed to being innovative and wholly inclusive.
Selling and Service
- Understands organizational objectives and makes decisions that align with Company priorities and values
- Endorses, models and develops team to deliver Coach s Selling and Service expectations
- Manages sales strategies, initiatives and growth across all categories
- Flexes store business strategies and personal selling techniques to contribute to overall store and financial results
- Maximizes floor supervisor role to deliver strong metrics and results driven through team selling and selling to multiple customers
- Sales/productivity goals: sets and communicates goals for the team, tracks store s performance at all times and achieves sales through team
- Productivity Management: holds the management team accountable for floor supervisor productivity, personal productivity and management contribution
- Takes ownership and commitment for delivering results; actively aware of personal and store metrics and achieves goals
- Drives business through sales strategies, clienteling, sourcing new customers and maintaining on-going productive relationships with customers
- Develops a clienteling strategy in partnership with the District Manager; implements and monitors strategy over time to achieve business goals and objectives
- Understands changes in local market with potential impact on business performance and supports the execution of local sales strategies and tactics
- Builds credibility and trust as a personal fashion advisor to both team and customers by communicating fashion awareness and trends in the marketplace
- Creates positive impressions with store team and customers by bringing best self to work through elevated, sophisticated, appropriate business attire consistent with Coach s guide to style
- Acts as a brand ambassador in the local market/mall to drive brand loyalty and business (i.e. charity events, local associations, mall initiatives)
- Coaches team on how to incorporate trends into their selling experience with customers
- Influences customer s purchase decisions by balancing patience and assertiveness
- Sensitive to customer and team s needs and tailors approach by reading cues
- Resolves customer problems and meets customer needs in a timely manner through solution-oriented and forward thinking
Employer’s Job# 483246100
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