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Newark, DE 19713
The role of the Call Routing configurator is to develop, integrate and support enterprise CTI solutions in a diversified technology environment. This includes, but is not limited to, development and production support of Genesys CTI applications, Contact Center voice platforms (e.g., Avaya Call Manager), and adjunct technologies such as Virtual Hold.
• Minimum 5+ years Genesys technical, hands-on experience with focus on various Genesys technologies & solutions
• Previous experience with Genesys Interaction Routing (Composer/ORS)
• Specialist in a minimum of 5 Genesys products (i.e., Framework, Conversation Manager, Composer/ORS, SIP, Outbound, GVP, etc.)
Posting Date : 06/20/2019
Chandler, AZ, BUILDING A, 2565 W CHANDLER BLVD,
Newark, DE, Christiana I, 1000 Samoset Dr,
Pennington, NJ, HOPEWELL BLDG. 5, 1500 AMERICAN BLVD,
Charlotte, NC, GATEWAY VILLAGE, 800 W TRADE ST,
- United States
Travel : Yes, 5% of the time
Full / Part-time : Full time
Hours Per Week : 40
Shift : 1st shift
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