skip to main content

Important Notice

It appears you are using an older version of your browser. While some functions will be available, Delaware JobLink works best with a modern browser such as the ones provided by:

Please download and install the latest version of the browser of your choice. We apologize for any inconvenience.



CTI Developer

Click the Facebook, Google+ or LinkedIn icons to share this job with your friends or contacts. Click the Twitter icon to tweet this job to your followers. Click the link button to view the URL of the job, which then can be copied and pasted into an e-mail or other document.

Job Details
Job Order Number
JC143436962
Company Name
Bank of America
Physical Address

Newark, DE 19713
Job Description

Job Description:

Position Summary

The role of the Call Routing configurator is to develop, integrate and support enterprise CTI solutions in a diversified technology environment. This includes, but is not limited to, development and production support of Genesys CTI applications, Contact Center voice platforms (e.g., Avaya Call Manager), and adjunct technologies such as Virtual Hold.

Required Skills

• Minimum 5+ years Genesys technical, hands-on experience with focus on various Genesys technologies & solutions

• Previous experience with Genesys Interaction Routing (Composer/ORS)

• Experience with Java/JavaScript, Eclipse IDE & XML (SCXML/VXML)

Desired Skills

• Specialist in a minimum of 5 Genesys products (i.e., Framework, Conversation Manager, Composer/ORS, SIP, Outbound, GVP, etc.)

Posting Date : 06/20/2019

Location :

Chandler, AZ, BUILDING A, 2565 W CHANDLER BLVD,

Newark, DE, Christiana I, 1000 Samoset Dr,

Pennington, NJ, HOPEWELL BLDG. 5, 1500 AMERICAN BLVD,

Charlotte, NC, GATEWAY VILLAGE, 800 W TRADE ST,

- United States

Travel : Yes, 5% of the time

Full / Part-time : Full time

Hours Per Week : 40

Shift : 1st shift

Assistance for Applicants with Disabilities

Bank of America is committed to ensuring that our online application process provides an equal employment opportunity to all job seekers, including individuals with disabilities. If you believe you need a reasonable accommodation in order to search for a job opening or to submit an application, please visit the Applicants with Disabilities page at http://careers.bankofamerica.com/us/applicants-with-disabilities .

Diversity & Inclusion

At Bank of America, our commitment to diversity and inclusion is helping us to create not only a great place to work, but also an environment where our employees, our customers and our communities around the world can reach their goals and connect with each other. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

Frequently Asked Questions

Need to know how to apply online, view a list of your submitted job applications or reset your password? Visit our FAQ at http://careers.bankofamerica.com/us/faq section for answers to these questions and more.


To view full details and how to apply, please login or create a Job Seeker account.