Senior Claim Auditor - Casualty
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Wilmington, DE 19801
CHUBB is one of the world?s largest multiline property and casualty insurers. With operations in 54?countries, CHUBB provides commercial and personal property and casualty insurance, personal accident and supplemental health insurance, reinsurance and life insurance to a diverse group of clients. CHUBB Limited, the parent company of CHUBB Group, is listed on the New York Stock Exchange (NYSE: CHUBB) and is a component of the S&P 500 index.
CHUBB serves the property and casualty insurance needs of businesses of all sizes in a broad range of industries. We also provide specialized insurance products?such as personal accident, supplemental health and life insurance?to individuals in select countries.? Our reinsurance operations include both property and casualty and life companies.
As a member of the Claims Quality Optimization Team (QOT), a person in this position is responsible for supporting continuous improvement by measuring compliance in quality audits.?Responsibilities also include partnering?with various levels of internal and external claims management to analyze and communicate findings, recommending solutions and working collaboratively in the development of meaningful action plans.?This position reports to a Quality Optimization Team manager.
Roles and Responsibilities:
?????Conducts Claim Technical Quality Audits of:
o???CHUBB Claims Practice Disciplines/Segments/Offices
o???Third Party Administrators
?????Assists in the sharing and distribution of Best Practice review results through written reports and presentations.
?????Facilitates the calibration process for claim managers that perform Self Reviews.
?????Performs a thorough analysis of quality review results and translates results into key opportunity areas.
?????Collaborates with claim management in the development of meaningful action plans that detail the tasks, resources, and timeframes necessary to improve claim handling.
?????Facilitates, supports, and measures the execution of action plans.
?????Assists in the development and enhancement of CHUBB?s Best Practice Guidelines.
???Leads quality reviews including pre-work such as file selection and communication, assuring the review process is proper and timely, and reporting at the conclusion of the review.