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Guest Service Agent

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Job Details
Job Order Number
Company Name
Hersha Hospitality Management LP
Physical Address

New Castle, DE 19720
Job Description

Opportunity: Guest Service Agent

Greet, register and service guests in a friendly and courteous manner according to hotel/brand and sustainability standards.

Potential Career Path

Front Desk Supervisor or Sales Coordinator – Front Office Manager or Sales Manager

Position Requirements

+ Immediately greet guest and offer to assist with their needs.

+ Register and assign guests to hotel rooms.

+ Establish method of payment and verify credit.

+ Make and confirm reservations.

+ Compute bills, collect payments, and make change for guests.

+ Transmit and receive messages, using telephones or PMS system.

+ Respond to guest requests in a timely manner.

+ Receive and resolve guest complaints, elevating to supervisor if necessary.

+ Secure guests’ valuables in hotel safe or safe-deposit boxes, if not available in guest rooms.

+ Perform bookkeeping activities, such as balancing accounts and conducting audits.

+ Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction.

+ Follow sustainability guidelines and practices related to HHM’s EarthView program.

+ Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards.

+ Assist in the breakfast area or assist guests with luggage when staffing assistance is required or during peak periods.

+ Ensure overall guest satisfaction.

+ Perform other duties as requested by management.


+ High School diploma or equivalent preferred.

+ Previous customer service experience or equivalent training required.

+ Knowledge of PMS systems preferred.

Work Environment and Context

+ Work schedule varies and may include working on holidays, weekends and alternate shifts.

+ Requires standingfor extended periods, walking, pushing, lifting up to 25pounds, bending andreaching; stooping, kneeling, or crouching.

What We Believe

People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble – Own It

ID: 2019-22960

UltiPro Location Description: 365 Airport Rd New Castle Delaware 19720 US

External Company Name: Hersha Hospitality Management, LP

External Company URL:

Post End Date: 7/27/2019

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