Guest Service Agent
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New Castle, DE 19720
Opportunity: Guest Service Agent
Greet, register and service guests in a friendly and courteous manner according to hotel/brand and sustainability standards.
Potential Career Path
Front Desk Supervisor or Sales Coordinator – Front Office Manager or Sales Manager
+ Immediately greet guest and offer to assist with their needs.
+ Register and assign guests to hotel rooms.
+ Establish method of payment and verify credit.
+ Make and confirm reservations.
+ Compute bills, collect payments, and make change for guests.
+ Transmit and receive messages, using telephones or PMS system.
+ Respond to guest requests in a timely manner.
+ Receive and resolve guest complaints, elevating to supervisor if necessary.
+ Secure guests’ valuables in hotel safe or safe-deposit boxes, if not available in guest rooms.
+ Perform bookkeeping activities, such as balancing accounts and conducting audits.
+ Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction.
+ Follow sustainability guidelines and practices related to HHM’s EarthView program.
+ Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards.
+ Assist in the breakfast area or assist guests with luggage when staffing assistance is required or during peak periods.
+ Ensure overall guest satisfaction.
+ Perform other duties as requested by management.
+ High School diploma or equivalent preferred.
+ Previous customer service experience or equivalent training required.
+ Knowledge of PMS systems preferred.
Work Environment and Context
+ Work schedule varies and may include working on holidays, weekends and alternate shifts.
+ Requires standingfor extended periods, walking, pushing, lifting up to 25pounds, bending andreaching; stooping, kneeling, or crouching.
What We Believe
People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble – Own It
UltiPro Location Description: 365 Airport Rd New Castle Delaware 19720 US
External Company Name: Hersha Hospitality Management, LP
External Company URL: www.hershahotels.com
Post End Date: 7/27/2019