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Program Manager, Advisory

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Job Details
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Company Name
Physical Address

Dover, DE 19904
Job Description

Position Description

What does a great Program Manager, Advisory do? You will act as Program Manager for the Professional Services team in the Electronic Payments division. In this position you will be responsible for running strategic internal initiatives that are essential to ensuring success for our team, our division, and our clients. You will align initiatives in the Professional Services organization with those of other organizations across Fiserv to ensure enterprise readiness in supporting new products like Fiserv Turnkey Service for Zelle. You will play a critical leadership role by serving as an issue escalation point internally and externally, and by leading executive level communications and working with various teams and leaders throughout Fiserv. You will have responsibility for defining program level objectives, related measures, and ongoing tracking and reporting of results. You will also engage in strategic planning and support tactical execution plans in partnership with PS leadership.

Essential Job Responsibilities:

+ You will handle a wide range of tactical internal initiatives that are critical to our team, division, and clients’ success.

+ Formulate initiative approach, gain partner alignment, and execute on the initiative roadmap.

+ Outline success criteria, ensure cross-BU alignment, and actively lead to expected outcomes.

+ Implement appropriate “inspection” practices to continuously improve delivery quality and team efficiency.

+ Maintain a holistic view of all initiatives, and track and report on key risks and mitigation activities.

+ Communicate program information and status to executives and partners and provide oversight of the program related projects and tracks of work.

+ Serve as Program Leader with accountability for leading Zelle initiatives across all channels.

+ Collaborate closely with PS leaders and Portfolio Managers to provide program management support for our Zelle efforts.

+ Identify people, process, and technology efficiency improvements for Zelle implementations.

+ Run execution of our most critical Zelle improvement activities and ensure proper resource allocation.

+ Lead the VAR & BPS program activities to drive clarity, process discipline and expected results.

+ Develop and maintain KPIs and a comprehensive Zelle dashboard to ensure that targeted objectives are being met.

+ Assist in engaging key stakeholders across the enterprise in support of our Zelle improvement efforts.

+ Work closely with PS leadership to accomplish the following:

+ Execute against the Annual Operating Plan objectives.

+ Develop execution plans to support business growth initiatives.

+ Drive continuous improvement among our associates, our processes, and our business.

+ Engage in cross-business unit collaboration to ensure client satisfaction and achieve business goals.

+ Critical Skills:

+ Courageous Leadership – Someone with strong abilities to analyze an organization, develop improvement plans, and build a motivated and successful team with conviction, urgency, and passion for excellence.

+ Strategic Leadership – Someone that consistently provides quality recommendations for problems that might not be fully defined, by understanding and analyzing complex issues and facts.

+ Client Focus – Someone who consistently demonstrates the ability to handle expectations and lead a team to get results while working with very demanding partners.

+ Collaboration & Influencing – Someone who consistently demonstrates strong communication skills to effectively raise and influence across different functions, business units, and leadership levels.

+ Results Orientation – Someone who consistently taking ownership, resolves problems, and delivers positive outcomes with a strong sense of urgency.

Basic Qualifications for Consideration:

+ 7+ years of previous program management or relevant consulting experience.

+ Education: High School Diploma/GED required. Bachelor’s Degree in business, marketing or engineering highly preferred or equivalent work experience in lieu of degree

+ Strong leadership presence with predisposition toward action, effecting change, and achieving results.

+ Strong program management skills including running multiple concurrent initiatives, risk assessments, program reporting, and handling escalations.

+ Ability to work across organizations and teams to get work defined, prioritized and completed, including when there is little clarity and a lack of precedent.

+ Above average financial and business acumen coupled with strong organizational skills.

+ Experience delivering software-based solutions to demanding, geographically diverse clients.

+ Experience leading matrixed, cross-functional teams, both internal and external to the company.

+ Ability to lead and mentor associates across the team to achieve outstanding results.

+ Exceptional communication skills, including ability to adapt style to different levels of leadership.

+ Ability to establish and maintain strong working relationships with matrix project team members, key business partners, and clients.

+ Ability to proactively take ownership of issues, quickly align resources to resolve, and drive resolution with urgency.

+ Proficient in all Microsoft Office applications, including Microsoft Project, Excel and PowerPoint.

+ Organization and time management skills:

+ Operate independently with minimal guidance by management.

+ Problem-solving skills with ability to perform root cause analysis.

+ Experience in meeting planning, facilitation, and public speaking.

+ Travel Required : 25%

Preferred Qualifications for Consideration:

+ Working knowledge of Fiserv account processing, digital banking, mobile banking and payments products.

+ Working knowledge of Zelle, including the various teams, products, Fiserv integrations, and EWS.

+ Experience launching new offerings in the market and putting structure around that.

Learn more about us.

In a world moving faster than ever before, Fiserv helps clients deliver solutions in step with the way people live and work today – financial services at the speed of life. With 24,000 associates, we help more than 12,000 clients worldwide create and deliver solutions to enable today’s consumer to move and manage money with ease, speed and convenience. Our Aspiration is to move money and information in a way that moves the world. As a FORTUNE™ 500 company and one of FORTUNE Magazine World’s Most Admired Companies for the sixth consecutive year, we are committed to excellence and purposeful innovation.

In this role, you will be aligned with our Electronic Payments solutions. These products provide the financial services industry electronic billing and payments, online banking and mobile banking, online funds transfer, person-to-person payments, business-to-consumer payments and personal financial account aggregation services. Our award-winning solutions are developed based on extensive user testing and are offered in multiple delivery models to serve more than 3,500 financial institutions from community banks to credit unions to the largest U.S. banks.

We welcome and encourage diversity in our workforce. We are an equal opportunity employer/disability/vet.

Explore the possibilities of a career with Fiserv and Find Your Forward with us.

Fiserv is an Equal Opportunity Employer/Disability/Vet. Visit for more information.

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