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Fraud Risk Officer (Supplier Management Lead)

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Job Details
Job Order Number
Company Name
Physical Address

Wilmington, DE 19806
Job Description

+ Primary Location: United States,Delaware,Wilmington

+ Other Location: United States,Florida,Jacksonville; United States,Florida,Tampa; United States,South Dakota,Sioux Falls; United States,Texas,San Antonio; United States,Texas,Irving; United States,Illinois,Elk Grove Village

+ Education: Bachelor’s Degree

+ Job Function: Risk Management

+ Schedule: Full-time

+ Shift: Day Job

+ Employee Status: Regular

+ Travel Time: Yes, 10 % of the Time

+ Job ID: 19030243


About Citi

Citi, the leading global bank, has approximately 200 million customer accounts and does business in more than 160 countries and jurisdictions. Citi provides consumers, corporations, governments and institutions with a broad range of financial products and services, including consumer banking and credit, corporate and investment banking, securities brokerage, transaction services, and wealth management. Our core activities are safeguarding assets, lending money, making payments and accessing the capital markets on behalf of our clients.

Citi’s Mission and Value Proposition at explains what we do and Citi Leadership Standards at explain how we do it. Our mission is to serve as a trusted partner to our clients by responsibly providing financial services that enable growth and economic progress. We strive to earn and maintain our clients’ and the public’s trust by constantly adhering to the highest ethical standards and making a positive impact on the communities we serve. Our Leadership Standards is a common set of skills and expected behaviors that illustrate how our employees should work every day to be successful and strengthens our ability to execute against our strategic priorities.

Diversity is a key business imperative and a source of strength at Citi. We serve clients from every walk of life, every background and every origin. Our goal is to have our workforce reflect this same diversity at all levels. Citi has made it a priority to foster a culture where the best people want to work, where individuals are promoted based on merit, where we value and demand respect for others and where opportunities to develop to are widely available to all.

Global Consumer Bank

Proudly serving more than 100 million clients in 40 countries, Citi’s Global Consumer Banking business is among the largest retail banks in the world. Primarily known as Citibank and strategically centered in the world’s top cities, Global Consumer Banking uses its deep footprint to deliver a consistent and enhanced client-centric banking experience.

Within Citi’s Global Consumer Banking business, the Fraud Prevention Group has responsibility for managing the end to end fraud process across Retail Banking, Citi Branded Cards and Citi Retail Services.

Fraud Risk Officer (Supplier Management Lead)

The Fraud Supplier Management Lead will have responsibility to manage third party suppliers within the Global Fraud Prevention group. The candidate will manage new and existing contractual relationships with fraud suppliers working with key stakeholders within fraud, and partnering with other supplier management functions across Citi including ESC Sourcing, Third Party Utility, Finance, Legal and Compliance. The candidate will be responsible for all aspects of supplier management including contract management and supplier risk management in accordance with Citi policies. Candidate will also support budget and invoice processing working with Finance.

The Fraud Supplier Management Lead responsibilities include:

+ Primary point of contact for Fraud suppliers relating to contract and supplier management tasks

+ Serve as Business Activity Owner (BAO) for Fraud Suppliers in accordance with Citi Third Party Risk Management Policy

+ Partner with fraud stakeholders to understand supplier service/product being contracted and associated requirements

+ Lead new contracts and renewals for managed suppliers within Fraud in partnership with ESC Sourcing

+ Negotiating contract terms, including pricing and SLAs

+ Deliver year over year cost savings

+ Lead supplier risk assessment and supplier management activities for new and existing suppliers in accordance with the Citi’s policies, including:

+ All required risk assessments and resulting mitigating activities – partnering Control and Internal Audit

+ Performance monitoring via SLA tracking and resolution

+ Supplier onsite reviews/audits and resulting mitigating activities

+ Exit plan documentation

+ Continuity of Business documentation

+ Required training for suppliers

+ Supplier issues and escalations

+ Other required ongoing monitoring activities and mitigation

+ Engage with other supplier management functions, such as ESC Sourcing, Product Compliance, Information Security, and the Third Party Utility, to fully understand all requirements and execute on activities

+ Partner with Finance to deliver against operating budgets, process supplier invoices and secure approval for spend tied to contracts. Ensure proper supplier invoice reconciliation processes are in place validating goods and services have been delivered in accordance with contractual terms.

+ Partner with Finance team on cost planning, cost variances, invoice processing, and cost reduction opportunities

+ Anticipate, identify solutions and resolve obstacles for complex issues hindering progress on supplier management activities – escalate issues when necessary to Sr. Management across supplier management functions

+ Build strong relationships with key stakeholders within Global Fraud Prevention and supporting supplier management teams. Ensure strong communication with internal stakeholders and suppliers alike on agreement status, etc.

+ Develop and execute Global Supplier multi-year roadmap for strategic supplier activities tied to renewals and projects

+ Support development of supplier management engagement model for Global Fraud Prevention to ensure key stakeholders understand team expectations, visibility, and value add of the supplier management team


+ Supplier Management orrelated experience: 5 years

+ Demonstrated experiencewith Third Party Risk Management Policy and Third Party Risk ManagementAssessment procedures (TP-RAP)

+ Financial Servicesexperience: 10 years

+ Credit Card and/orRetail Banking experience preferred

+ Contract managementexperience required

+ Supplier and/orOperational Risk Management experience required

+ Financial managementexperience required

+ Excellent communicationskills, both written and oral, required

+ Demonstrated projectand task management skills required

+ Excellent stakeholdercommunication and management skills required to ensure expectations are managedappropriately

+ Candidate must excel atworking in fast paced environment, managing multiple tasks, and changingpriorities

Citi is an equal opportunity and affirmative action employer.
Minority/Female/Veteran/Individuals with Disabilities/Sexual Orientation/Gender Identity.

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