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IT Project Manager Operations & Customer Services

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Job Details
Job Order Number
JC143090034
Company Name
Kforce
Physical Address

Wilmington, DE 19806
Job Description

Kforce’s client, one of the world’s largest financial institutions, is seeking a Technology Project Manager with specific experience in the customer service, escalations and operations space in Wilmington, Delaware (DE). Summary:Ideal candidate will be responsible for directing and managing large and/or complex programs and projects across the organization. This position requires a strong self-starter who can proactively engage a virtual, cross organizational team without formal direction, and who has senior level interpersonal skills such as influence management, negotiation, and analytical/problem solving skills. The candidate will manage projects from concept through implementation including initiation, requirements, design, build, and test and support both Agile and Waterfall methodologies. This will include coordinating resources (staff, equipment, vendors and consultants) across one or more projects, managing the budget for assigned project(s), monitoring project progress (risks and issues), adjusting resources and priorities accordingly, preparing and presenting progress reports for management, collecting, documenting and archiving all required development artifacts, and ensuring technologies are integrated properly to support the company Commerce Solutions. Primary Duties and Responsibilities:

  • Manage projects through the entire Software Delivery Life Cycle (SDLC) using standard project processes and tools
  • Manage project budget and financials
  • Create project plan and track to key milestone dates associated with targeted implementation window
  • Manage project risks, issues, and actions/deliverables
  • Bachelor’s degree required or equivalent work experience and minimum 10 years of experience in Information Technology and/or Business Operations
  • Formal project management training and PMP Certification is preferred
  • Extensive experience establishing and managing to project plans and key milestone dates
  • Experience with projects in multiple technologies, functions and industries specifically in the customer service, escalations and operations space
  • Ability to develop and manage a project budget
  • Experience with Agile and Waterfall software development methodologies
  • Proficient in Microsoft Office Suite and familiarity with Microsoft Project
  • Proficient creating senior management presentations using MS PowerPoint
  • Experience managing resources that are geographically distributed and culturally diverse
  • Strong written and oral communication skills
  • Excellent judgment and decision making
  • Ability to resolve conflict and facilitate decision-making
  • Proven ability to make complex decisions based on experience, analysis and judgment
  • Flexible, process-oriented, organized, with excellent analytical and troubleshooting skills

Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.Compensation Type:Hours*Minimum Compensation:0.00Maximum Compensation:*0.00


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