Product Specialist 1 - Tolls (Troubleshooting Expert) (Job I
Click the Facebook, Google+ or LinkedIn icons to share this job with your friends or contacts. Click the Twitter icon to tweet this job to your followers. Click the link button to view the URL of the job, which then can be copied and pasted into an e-mail or other document.
Newark, DE 19713
Product Specialist 1 – Tolls (Troubleshooting Expert) (Job ID: 577731)
+ I-95, Newark, DE, USA
Computer Consultants International, Inc. (CCI) is an IT Consulting Firm with more than 18 years experience providing effective, expert-level services in industries such as Construction, Technology, Finance, Healthcare, and Government. CCI focuses on building long-term relationships while completing projects from design to delivery. People are CCI’s key component for success. Recruiting utmost-quality individuals for our clients, CCI fields a workforce of individuals who are selected not only because of their technical qualifications but also for their achievements as substantial, contributing human beings. In government work and in the commercial market, high standards of ethics and accountability are critical. Therefore our people are chosen for their integrity and ability to maintain relationships, as well as expertise in their field. To learn more about CCI, visit us online at www.cci-worldwide.com.
Tolls support position is responsible for day to day support of:
•Status and maintenance of all toll system hardware at all locations.
•Toll System Application installation, configuration, and maintenance at all locations.
•Tolls CCTV. Monitoring, configuration, and maintenance of all locations DVR’s, monitors, and infrastructure.
•Video Transaction Data Multiplexor monitoring, configuration, and maintenance for all locations.
•Monitors toll systems backups at all locations.
•E-ZPass Customer Account Management System monitoring and maintenance for all Tolls locations.
•Tolls Desktop installation, configuration, and repair at all locations.
•Tolls network management for all locations.
•Analytical and customer service skills.
•Communicate accurate and useful status updates.
•Ability to work in a team environment.
•Complete assigned tasks.
•Strong communication skills; both written and spoken
This is a position that requires the ideal candidate to possess:
Ability to be creative and learn new, proprietary technologies
Work with specialized hardware and peripherals that require ingenuity
Function as a friendly face of customer service to the toll’s representatives
Travel between Newark, DE and Dover, DE as needed for support of on-site systems (frequent, but not necessarily daily)
General computer hardware Software troubleshooting and installation support – Microsoft. Required. 2 Years
Prior troubleshooting experience with Microsoft Windows 7. Required. 2 Years
Prior troubleshooting experience with Microsoft Server 2008 and above. Required. 1 Years
Prior Deskside support experience (not supporting over phone). Required. 2 Years
Prior experience supporting Office 2013. Required. 2 Years
Prior experience troubleshooting proprietary systems or unique hardware/peripherals. Required. 1 Years
Prior support of Exchange. Highly desired. 1 Years
Prior experience supporting tolls and traffic management systems. Desired. 1 Years
Basic Network Background. Desired. 1 Years
CCTV Systems Background. Desired. 1 Years
Prior work with fiber optic cable. Desired. 6 Months
Prior work with industrial DVR systems. Desired. 1 Years
Prior customer service focus in a technical environment. Required. 1 Years
Prior Linux/Unix OS Experience. Desired. 1 Years
Prior experience with Server/Database Backup Software. Desired. 1 Years
Prior experience writing/reading basic SQL code. Desired. 1 Years
For immediate consideration, please send your resume to hire(at)cci-worldwide.com with “577731-DE” as the subject line.