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Product Specialist 1 - Tolls (Troubleshooting Expert) (Job I

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Job Details
Job Order Number
Company Name
Computer Consultants International, Inc
Physical Address

Newark, DE 19713
Job Description

Product Specialist 1 – Tolls (Troubleshooting Expert) (Job ID: 577731)

+ I-95, Newark, DE, USA

+ Full-time

Company Description

Computer Consultants International, Inc. (CCI) is an IT Consulting Firm with more than 18 years experience providing effective, expert-level services in industries such as Construction, Technology, Finance, Healthcare, and Government. CCI focuses on building long-term relationships while completing projects from design to delivery. People are CCI’s key component for success. Recruiting utmost-quality individuals for our clients, CCI fields a workforce of individuals who are selected not only because of their technical qualifications but also for their achievements as substantial, contributing human beings. In government work and in the commercial market, high standards of ethics and accountability are critical. Therefore our people are chosen for their integrity and ability to maintain relationships, as well as expertise in their field. To learn more about CCI, visit us online at

Job Description

Tolls support position is responsible for day to day support of:

•Status and maintenance of all toll system hardware at all locations.

•Toll System Application installation, configuration, and maintenance at all locations.

•Tolls CCTV. Monitoring, configuration, and maintenance of all locations DVR’s, monitors, and infrastructure.

•Video Transaction Data Multiplexor monitoring, configuration, and maintenance for all locations.

•Monitors toll systems backups at all locations.

•E-ZPass Customer Account Management System monitoring and maintenance for all Tolls locations.

•Tolls Desktop installation, configuration, and repair at all locations.

•Tolls network management for all locations.

•Analytical and customer service skills.

•Communicate accurate and useful status updates.

•Ability to work in a team environment.

•Complete assigned tasks.

•Strong communication skills; both written and spoken

This is a position that requires the ideal candidate to possess:

Ability to be creative and learn new, proprietary technologies

Work with specialized hardware and peripherals that require ingenuity

Function as a friendly face of customer service to the toll’s representatives

Travel between Newark, DE and Dover, DE as needed for support of on-site systems (frequent, but not necessarily daily)


General computer hardware Software troubleshooting and installation support – Microsoft. Required. 2 Years

Prior troubleshooting experience with Microsoft Windows 7. Required. 2 Years

Prior troubleshooting experience with Microsoft Server 2008 and above. Required. 1 Years

Prior Deskside support experience (not supporting over phone). Required. 2 Years

Prior experience supporting Office 2013. Required. 2 Years

Prior experience troubleshooting proprietary systems or unique hardware/peripherals. Required. 1 Years

Prior support of Exchange. Highly desired. 1 Years

Prior experience supporting tolls and traffic management systems. Desired. 1 Years

Basic Network Background. Desired. 1 Years

CCTV Systems Background. Desired. 1 Years

Prior work with fiber optic cable. Desired. 6 Months

Prior work with industrial DVR systems. Desired. 1 Years

Prior customer service focus in a technical environment. Required. 1 Years

Prior Linux/Unix OS Experience. Desired. 1 Years

Prior experience with Server/Database Backup Software. Desired. 1 Years

Prior experience writing/reading basic SQL code. Desired. 1 Years

Additional Information

For immediate consideration, please send your resume to hire(at) with “577731-DE” as the subject line.

Job Location

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